Steph Baird-Oryschak Email & Phone Number

Foresters Falls, Ontario, Canada

• Guided whitewater rafting trips down the Ottawa River through class I-III rapids, prioritizing safety and enhancing guest experience.• Adapted to different trip formats for kids and adults, catering experiences to accommodate varying skill levels and preferences.• Conducted safety briefings before all rapids, and demonstrated rescue techniques to ensure an enjoyable adventure for all guests.

Foresters Falls, Ontario, Canada

• Provided exceptional customer service to resort guests and corporate parties, by responding to inquiries and resolving issues promptly and professionally. • Efficiently checked >30,000 guests in and out of the resort, using computer systems (ROAM) to manage room assignments, payments, and reservations, while ensuring accurate record-keeping.• Collaborated with other resort departments, such as housekeeping and maintenance, to ensure that timelines were met and guest expectations were exceeded.

Queenstown, Otago, New Zealand

• Optimized daily operations and ensured guest satisfaction and safety standards were met while on the chair lift and luge track.• Supervised chair lift operations, ensuring efficient and safe loading, and unloading of guests.• Collaborated within a team environment to facilitate a smooth experience across multiple roles, including guest assistance, equipment maintenance, and track supervision, ensuring a cohesive and efficient experience for all visitors.

• Oversaw the day-to-day operations of a busy ski rental shop, managing a team of technicians to ensure high-quality repairs and excellent customer service.• Managed the rental shop's inventory, ensuring that equipment was properly maintained, repaired, and replaced as needed.• Led a team of 6 rental technicians, providing ongoing training and coaching to ensure that customer service standards were consistently met or exceeded.

Pembroke, Ontario, Canada

• Prepared and served food and beverages in a fast-paced environment, consistently meeting or exceeding customer expectations for quality and service.• Maintained cleanliness and organization of the restaurant, including stocking supplies and performing regular cleaning tasks.• Efficiently and accurately processed transactions through cash registers, while boosting sales through effective upselling of menu items.

Oshawa, Ontario, Canada

• Built strong relationships with clients by providing exceptional customer service.• Assisted customers with product selection, providing recommendations based on their individual preferences and needs.• Maintained accurate records and handled financial transactions using electronic point-of-sale systems.• Supported senior team leads in the selling, warranty, and repair process.

Oshawa, Ontario, Canada

• Prepared and served food and beverages in a fast-paced environment, consistently meeting or exceeding customer expectations for quality and service.• Maintained cleanliness and organization of the restaurant, including stocking supplies and performing regular cleaning tasks.• Efficiently and accurately processed transactions through cash registers, while boosting sales through effective upselling of menu items.

Oshawa, Ontario, Canada

• Improved external sales and marketing efforts by utilizing personal selling techniques and obtaining referrals from previous customers, resulting in a $4,000 increase in external sales.• Proactively generated leads, conducted precise cost estimates, and scheduled professional window cleaning services to ensure customer satisfaction.• Demonstrated a strong commitment to completing tasks promptly and proficiently while effectively collaborating with team members through clear communication.

Clarington, Ontario, Canada

• Processed, organized and delivered the local newspaper 3 times a week to over 160 houses in all weather conditions and in a timely and organized manner. • Developed exceptional time management and organization skills to complete my deliveries on time while managing my ongoing studies. • Gained strong customer skills by communicating with customers in a polite and friendly manner.

Outdoor Adventure Naturalist

Relevant Coursework: Whitewater Canoeing, Sea Kayaking, Whitewater Rafting, Winter Backpacking, Backcountry Canoeing, Risk Management.

Graphic Design

Relevant Coursework: Design Tools, Typography, Photography & Illustration, New Media Design, 3D & Materials.