Leadership role, accountable for DDaT teams and business impact. Supporting transformation of the business model to maximise return on investment in products and systems, ensuring IT support and infrastructure is safely managed and to maintain cyber security (SOC, SEIM, Cyber Essentials Plus, DSP toolkit/Cyber Assessment Framework). DDaT Director (Data, Digital & Technology)Focus on improving client experience, streamlining processes and procedures whilst ensuring financial sustainability and cost effectiveness. Work across all areas of the business to ensure a cohesive and coherent approach to transforming the organisation, supporting its growth ambition. Champion the carbon net zero planning and delivery, promoting the use of data, digital and technology to reduce the carbon footprint and emissions. Reshape the contact centre, including cloud solutions and optimize Omni channel working, enable multi skilled agents, reviews KPI’s, security and quality controls, workforce management, business intelligence and data warehouse to create value and a positive client experience. Create and implement data, digital and IT strategies. IT Management, BI, data compliance, contact centre, projects and digital products leadership. Support bid writing, commercial decisions, RFP’s and procurement processes. Use data insight from our data warehouse to support better client centred outcomes. AI, RPA and automation of processes, AI in Genesys cloud and predictive engagement, chat bots, developed portal (Java), using technology to improve client experience and internal efficiency.

Responsible for the Information Governance, Business Intelligence and Digital Transformation strategies. Delivering an optimized digital client journey and experience. Delivered a web chat tool for clients and video consultation for telemedicine pandemic support. Responsible for implementation of EPR (Electronic Patient Record), Genesys Contact Centre solution, creation and delivery of Digital strategy. Lead on organizational data privacy compliance and DPO role for global business. Other technology - MS Teams, Freshdesk, IMS Maxims, Genesys Omni Channel, digital solutions and BI.

Responsible for the Information Governance agenda, data incidents and risks, UK Digital Transformation strategy and innovation. Datix incident management, Data governance and compliance management.Maintain assurance on all UK systems under EU GDRP and Data Protection Act 2018. Ensure Data Protection Impact Assessments are complete for systems holding person confidential data accountable for approval of DPIA's as DPO. Initiated and delivered Cyber Essentials Plus with support of IT team.Ensure all suppliers/vendors and information flows are mapped for records of processing and under GDPR compliance. Implementation and successful launch of web chat tool - additional communication channel and support for patients. Manage and submit the Data Security and Protection (DSP)Toolkit, adhere to all NHS system regulations and continue UK expansion and alignment with NHS Digital initiative to improve and complement patient care.Partner with the Global Information Services Management and teams to build communication that ensures adherence to best practice processes for the UK business.Lead on National Data Guardian standards on Accountable IT Suppliers, IT Protection, Continuity Planning, Responding to Incidents, Process Reviews, Managing Data Access, Training, Staff Responsibilities and Personal Confidential Data. Work with Governance partners and other departments to observe assurance of IG best practice through audit tools. Govern the uptake of existing and new systems in Marie Stopes UK particularly where cloud based systems require organisation data, ensure appropriate risk assessment/data protection addendum's are in place.Execute risk management, particularly relating to data, outages and information security and business continuity framework.

(Contract) GDPR and Information Governance programme, Data Security and Protection toolkit, Cyber Security compliance and assurance

Founder and Managing Director and then Managing Partner of BlackHorse IT an Outsourcing IT Support and Services company in Dubai, UAE. Presenting the best technologies and support services to businesses in the region. Delivered quality, service improvements and return on investments.Established and grew a strong client portfolio, through networking and selling to the local market a more efficient IT support solution, with a target market to SMEs for outsourcing all IT support services with ITIL service management approach. Hired a dynamic and skilled team of 20+ to deliver high quality technical solutions. offering a unique quality to the region. Managed and setup processes for the marketing, budgeting and forecasting, payroll, visa, HR processes and policies within the business. Common projects included setup, migration and training in the Microsoft Office 365 suite, SharePoint, Skype for Business and Azure. Office fit-out projects, network cabling, CCTV, annual maintenance contracts, outsourced Chief Technology Officer consultancy and full IT security health checks/audits, all projects following the Prince2 delivery.

The Project manager for Pharmacy Benefit Management (PBM) SaaS solution, enabling e-pre-authorization for prescriptions from providers to payers. An initiative of HAAD (Health Authority of Abu Dhabi via Shafafiya). Delivered to enable automation for over 550 UAE pharmacies to process insurance/prescription authorizations. Vendor selection, full project lifecycle, stakeholder, change and business processes management. Including management of communication, training, benefit management, exclusions, ICD 9/10 mapping, technical readiness, testing and delivery.Project managed and delivered a project for an online travel insurance portal for business to business solution. Leading a team of developers, testers and business leads in a lean/scrum style of team management, it was delivered on time and to budget. Initiation of Core insurance system replacement solution programme and Health insurance standardization and products redesign.

(Contract) Requirements analysis, clinical system replacement and complete overhaul of technical infrastructure.

(Contract) Responsible for achieving a successful IGSoC (Information Governance Statement of Compliance) application for the business including the sucess of the LCA Logical Connection Architecture, IG Toolkit Version 8 compliance, Improvement Plan and N3 installation. In addition project managing the NHS Mail and Registration Authority Configuration. Choose and Book/eReferral deployed, issuing smartcards and arranging training for the relevant staff members for the directory of services. Full lifecycle deployment of new Avaya IP phone system to sites with expansion consideration to solution, covering, training, UAT, Comms, Agresso module implementation for HR/Payroll System and Records Management project management. Choose and Book/eReferral live July 2011 see link http://www.ehi.co.uk/news/primary-care/7005/marie-stopes-first-on-choose-and-book

(Contract)Delivered a Registration Authority (RA) for the safe issuance of smartcards and administration of access control to patient’s clinical records in a secure environment.Managing the installation of relevant software to all client machines.Appointed all staff for the RA function and led process integration with other departments in the organisation such as starters and leaver processes.Meeting compliance on the Information Governance elements for RA, ensuring staff adherence to terms and conditions, including the delivery of policies and procedures.Installation of AV (audio visual) and VC (videoconferencing) technology throughout the organisation’s meeting rooms, arranging training and promotion of the use of equipment, whilst working with other organisation’s to test external connectivity and encouraging uptake. Point to Point and Multi point conferencing enabled through the installation of MCU (Multi Conferencing Unit) using Polycom and Cisco. Project managed new office IT installations on extremely tight deadlines working and negotiating with suppliers for PC and imaging, cabling, trunking, power, account creation and access control including VoIP telephone configurations and Access Point installations – on time and to budget.Managed a swine flu intranet site creation with content editors, government guidance and technical developers which aids all healthcare staff including doctor’s to gain relevant and up to date advice on flu and pandemic information.Created a reference/pilot site for Cisco unified communications with VoIP, CUPc, ARC, Meeting Place, Call Manager and People and content on VC. Project Manager of award winning new public facing website (on MOSS Microsoft SharePoint Server 2007), working closely with the Communications Team, Development teams and external designers. Web address: http://www.westminster-pct.nhs.uk

(Contract) Post acquisition of Classic Hospitals Limited, integration of government health service specific systems and services was required. Enabling hospitals to manage their own electronic patient bookings through the installation and configuration of the Choose and Book system at a local level, arranging Registration Authority Parenting and the overall RA (access control) process to deliver smartcards enabling secure access to government systems and services.Merging two separate clinical systems together whilst minimising the impact to the business and the patient.Assessing data flows internally and externally with core government health services and systems, evaluating risks and issues and planning to mitigate those highlighted.Initiate the creation of legal and technical documentation for the IGSoC Assessment (Information Governance Statement of Compliance) enabling the organisation to use government health systems and services including full review and revision to the IT network and security.Setting up the technical infrastructure to incorporate the additional hospitals, considering bespoke systems.Managing the migration of work coordinating and leading various external teams – IT systems and services suppliers, government bodies and other hospitals and healthcare providers, including strong stakeholder involvement and expectation/change management.

Lead of technical deployments and local setup of healthcare applications for BT, London’s Acute Hospitals, Mental Health Trusts and Social Service sites. Defining interfaces on legacy systems that are to be replaced, assessing and identifying data to be migrated to the solution.Document current and required state of readiness, identifying risks and issues, report on resources, timescale and processes required, produce compliance resolution plan, and liaise with client weekly to assess progress of the compliance resolution plan providing technical assistance/advice. Providing weekly reports, risk and issue logs, documenting lessons learned and driving this forward for future projects, also main point of contact for all technical matters.Process management and updating – incorporating all government healthcare processes, procedures and documentation into normal working practice.

IT Project Lead for government healthcare national project and project manager on various other projects. The project objective was to support doctors in achieving accredited data quality standards that are acceptable for sharing in the centralised government health service nationally. Essentially encouraging all doctors’s to upload all patient data to the central spine to encourage improved security and data quality.Design and document procedures and templates, including project plans and timelines, highlighting any known risks and issues and reporting to the project board. Manage deadlines and apply pressure to underperforming components of the project.Delivery of various additional projects: Thin to FAT client migration, hardware and software upgrades, profile cleansing, site moves, new image roll-out, VoIP migration, back up tape validation. Deployment testing lead for healthcare system rollout (RiO).Resolving and/or escalating all 1st and 2nd line support queries, 30 servers, 1500 users over LAN and WAN connections, Remote administration, resolution and support, account/profile creation and management and backup reportingDocumentation of procedures and regular reporting, contributing to SLA’s.Schedule and manage engineer’s time according to priority in Heat Call logging system.Procure all IT hardware, software, licensing and maintenance contracts, negotiation with suppliers, invoice payments in Oracle Financials.

Resolving and/or escalating all 1st and 2nd line support queries, 20 servers, and 1000 users over LAN and remote connections.Project manage organisational IT Hardware and software audit, asset management database creation and technical/user documentation.PC Builds and upgrades, configuration and installations of new hardware and software, server and backup management and reporting, profile/account administration.Procure all IT hardware, software, licensing and maintenance contracts, negotiation with third party suppliers and creating preferred supplier lists.

Resourced for Technical positions in multi-national firms seeking and placing high end candidates for clients.

(Contract During University) Prioritised technical engineer work packages and assigned to field engineers for resolution.

HR Advisor to all Police personnel, handling process and procedure for promotions,retirements, transfers, sickness, annual leave and performance reviews/training.