Steph Collins Email & Phone Number

United States

Princeton, Wyoming, Edina & Burnsville Mn

Provides leadership and accountability for operational excellence of the Revenue Cycle functions of registration, customer service and financial counseling and securing. Also responsible to develop, plan, organize and implement current and future strategies to provide excellent customer experiences and manage the overall health of the companies receivables. Responsible for overseeing the Registration department at Fairview's community hospitals, Northland and Lakes with direct reporting of supervisors. Experience with contract staff at one of the four locations. Strong focus on employee engagement and sustainable engagement and ensures compliance of HIPAA, EMTALA, and all other government and insurance regulations. Involvement with discussions, updates and decisions related to the electronic medical record and other electronic applications used in the Revenue Cycle. Project owner for enterprise policy and point of service/pre-service collections, project owner for enterprises Schedgistration policy (registration at time of scheduling), one of the project owners for pre-service digital opportunities and project owner for standardization of check-in.

Princeton & Wyoming Minnesota

Manage the Patient Access department at two hospitals, Fairview Northland in Princeton and Fairview Lakes in Wyoming. Departments include two supervisors and approximately 45 employees with three different job descriptions.. Maintain budgets for both hospitals, work with denials, financial counseling, authorizations, deferrals and point of service collections when appropriate. Participate on both sites Informatics team as the applications lead for ADT, Cadence & Resolute in Epic. Northland site I.T. liaison as well as AIDET Skills lab coach.

Princeton, Mn

Manage a team of 20 employees, three job descriptions including hospital registration, outpatient financial clearing/authorization, financial counselor's, charity care, co-lead the go-live of the Epic Implementation for the Fairview Northland Hospital as well as rolled out a service recovery process for the hospital. Co-chair of the EHR team in 2013 and co-lead the March of Dimes March for Babies walks in 2012 & 2013. Nominated and accepted in Fairview's Catapult program in 2013, graduated from the Catapult program in 2014. Informatics Lead starting in 2014 as well as the I.T. Liaison for the hospital. Employee Engagement results for 2014 were 92%.

Fairview Northland Medical Center, Princeton Mn

Supervised team of 30-40 employees from the front-line including clinic and hospital staff in registration, financial counseling and outpatient financial clearing.

Fairview Northland Clinics, Princeton Mn

Met with clinic patients to screen them for government programs as well as Fairview's charity care program. Set up payment plans, worked with collection agencies, advised patients on their billing statements, back up for the hospital financial counselor.

Fairview Northland Clinics And Hospital, Princeton, Mn

Register and schedule patients in the clinics, hospital ED, as well as provide support to care teams.

Bachelor Of Science (Bs), Business Administration And Management, General

Business Diploma, Medical Administrative/Executive Assistant And Medical Secretary

Associate Of Arts (Aa), General Studies