Steph Cooper

Steph Cooper Email and Phone Number

Team Manager @ M&G plc
Falkirk, GB
Steph Cooper's Location
Falkirk, Scotland, United Kingdom, United Kingdom
About Steph Cooper

Steph Cooper is a Team Manager at M&G plc. She possess expertise in call center administration, complaint investigations, call management, customer service, sales.

Steph Cooper's Current Company Details
M&G plc

M&G Plc

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Team Manager
Falkirk, GB
Steph Cooper Work Experience Details
  • M&G Plc
    Team Manager
    M&G Plc
    Falkirk, Gb
    View
  • M&G Plc
    Quality Management Coach
    M&G Plc Oct 2021 - Present
    Edinburgh, Scotland, United Kingdom
    View
  • M&G Plc
    Snr Customer Service Executive & Complaint Handler
    M&G Plc Jan 2019 - Oct 2021
    Edinburgh, United Kingdom
    Senior CSE in both Pensions & Offshore bonds. Speaking to both customers and independent financial advisers on a variety of areas from NBS to servicing, and money out. Coaching and training experience.Complaint handler dealing with the investigation and resolution of customer and adviser complaints.
    View
  • M&G Plc
    Advisor Support (Sales Support)
    M&G Plc Oct 2015 - Jan 2019
    Craigforth
    Working as part of a regional sales unit, providing proactive sales and operations support.
    View
  • Capita
    Nbs Vettor/Processor For Prudential International
    Capita Mar 2012 - Oct 2015
    Employed by Capita UK, processing for Prudential International.Processing offshore bond NBS applications including thorough checking, trust training & processing of AML. Assisting financial advisors & their staff with nbs submission, close contact with sales areas.
    View
  • Capita
    Customer Service Representative
    Capita Mar 2011 - Oct 2015
    Craigforth
    Starting in Capita in March 2011, was my introduction to financial services. Taking inbound calls from clients and FAs for Prudential Life contact centre (onshore bonds/ endowments/ term assurance). After 1year here I moved to Prudential International.
    View

Steph Cooper Skills

Call Center Administration Complaint Investigations Call Management Customer Service Sales

Steph Cooper Education Details

  • St Modans High School
    St Modans High School

Frequently Asked Questions about Steph Cooper

What company does Steph Cooper work for?

Steph Cooper works for M&g Plc

What is Steph Cooper's role at the current company?

Steph Cooper's current role is Team Manager.

What schools did Steph Cooper attend?

Steph Cooper attended St Modans High School.

What skills is Steph Cooper known for?

Steph Cooper has skills like Call Center Administration, Complaint Investigations, Call Management, Customer Service, Sales.

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