Creative Director
CurrentConsumer Cellular is a wireless company built on the premise that everyone should have the ability to have the safety and security of a cellphone, at an affordable cost. Since 2008, they have been the exclusive wireless partner of AARP, making them the go-to provider for those 50+. As the Creative Director, I set the vision for the brand message and visuals for anticipated creative campaigns in response to brand strategy and positioning.Built brand strategies targeting audience segments of customers 50+, leveraging the intersection of both creative and media to build a full-funnel approach.Lead a team of creatives that build a varying body of direct-to-consumer work representing the brand externally in media, customer communication, website/e-commerce, and retail, as well as internally within recruitment, facilities and HR. Built the team from myself in 2014, to a growing team of sixteen designers, writers, and production coordinators. In addition to the internal creative team, I work hand-in-hand with all of our creative agencies that support our campaign development, including creative direction, talent, budgets, schedule, and creative rotation for 3-4 direct response campaigns and 1-2 brand campaigns each year. Manage creative budget of over $8 million a year, tracking KPIs with analytics and insights to ensure best conversion rates, supporting a consistent 30% growth rate year-over-year. We also saw an increase in aided and unaided brand awareness over my tenure. Point for all creative agency relationships and strategic partners such as AARP and J.D. Power.Consistently push the creative to correspond with the evolving mindset of the baby boomers.Manage creative testing for messaging and campaign pre-and post-testing as well as customer communication and website collateral.