Promotion to senior position included management of departmental process improvements, digital enhancements, and participating in new initiative committees.Implemented multiple cross-divisional process improvements, resulting in significant time and costs saving.Held key departmental position on Business Continuity Team which focused on identifying and prioritizing key tasks for all employees, as well as the development of a business continuity plan for emergency coverage.Documented… Show more Promotion to senior position included management of departmental process improvements, digital enhancements, and participating in new initiative committees.Implemented multiple cross-divisional process improvements, resulting in significant time and costs saving.Held key departmental position on Business Continuity Team which focused on identifying and prioritizing key tasks for all employees, as well as the development of a business continuity plan for emergency coverage.Documented processes and trained employees for editorial positions and tasks.Screened, interviewed, hired, and managed summer student annually. Show less

Provided direct customer and accessibility department support for schools throughout Canada.Acted as liason to authors during product development cycle.Provided administrative support to the team including preparing payment paperwork, processing purchase orders, managing author contracts, generating reports, and running queries on numerous databases.Managed market review panels by contacting reviewers, collecting review data and summarizing results for department review.Managed… Show more Provided direct customer and accessibility department support for schools throughout Canada.Acted as liason to authors during product development cycle.Provided administrative support to the team including preparing payment paperwork, processing purchase orders, managing author contracts, generating reports, and running queries on numerous databases.Managed market review panels by contacting reviewers, collecting review data and summarizing results for department review.Managed all aspects of on-site and off-site meetings including arranging location and catering, inviting participants, assisting with travel plans, and putting together documentation for each session. Show less

Managed technology workload and delegated projects to developers.Provided administrative support to the Media Technology team.Developed and maintained job procedures binder and provided training to new employee when transitioning out of the role.