Steph H. Email & Phone Number

Coralville, Iowa, United States

Coralville, Iowa, United States

Coralville, Iowa, United States

Cedar Rapids, Iowa Area

Identifying, preventing and researching high risk return rates, fraud trends and other shrinkage prevention techniques online and at physical store locations.Utilizing loss prevention tools and resources to assist in building cases against product loss online and in store.Putting together reports and cases against fraudulent returns and purchases.

Locating and identifying and preventing fraud trends within an eCommerce environment as well as sharing these trends with leadership to prevent further loss.Aiding law enforcement, banks and customers with online fraud purchases.Utilizing third party services to research possible orders.

Locating web errors that may impact eCommerce on our website.Assisting customers with tech solutions that allow them to shop online without issue.Assisting fellow Customer Service agents with tech issues by walking them through solutions.Keeping track of open investigations into errors to ensure they are fixed.

Answering inbound calls for assistance with order modifications and status updates.Assistance with questions about product information and locating items.

Coralville, IA

Responsible for customer service (assisting with locating specific dietary ingrediants and supplements.Managing, ordering and maintaining inventory of health and beauty products, vitamins and supplements, as well as bulk products within the department.Researching customer purchasing trends.Unloading and checking in orders for accuracy.Dividing invoices by.

Greater Omaha Area

Processing customer transactionsHandling customer complaints and returnsAnswer incoming phone calls and promptly forwarding them to the proper departmentAssisting customers by offering information on different products we carryMaintain and update files and records