Stephanie Hansen Email & Phone Number

Charleston, Sc, Us

◆ Successfully managed over 50 enterprise customers by coordinating with cross- functional teams with the goal of continual relationship growth and retention.◆ Provided proactive partnership for HR department and superusers by reviewing system utilization, adoption trends, knowledge training, and product communication to aid in customer product initiatives.◆ Composed and implemented across organization the Did You Know communication series to provide customers best practice tips for product utilization.◆ Partnered with implementation team to ensure successful customer transition from launch to post-live processes for continued Partner for Life experience.

◆ Demonstrated customer-centric mentality by executing proactive engagements, overseeing training plans for future product adoptions, and monitoring account health to ensure revenue retention and growth.◆ Collaborated across internal teams to resolve identified risks and escalated issues.◆ Built customer relations and trust by advocating for them when projects were delayed and to drive product innovation and accelerate product roadmap deliverables with Product Development.

Charleston, Sc, Us

◆ Developed high-trust relationships with customers, measured through customer satisfaction, relationship health, and customer retention.◆ Provided continuity and ensured a seamless experience spanning all stages of the customer lifecycle, especially during their open enrollment and benefit planning period.◆ Demonstrated a strong understanding of benefits administration, technology (particularly SaaS), business process outsourcing, and strategic planning.◆ Identified opportunities to provide additional services to clients by staying abreast of industry and technology trends to educate and advocate for customer base.

Chicago, Il, Us

◆ Collaborated with attorneys to provide consultation on federal and state leave laws to aid customer compliancy.◆ Partnered with sales by attending onsite visits and finalist meetings to provide consultative value on our products and services as well as increase revenue through up selling.◆ Provided customer guidance by reviewing usage reports weekly to flag relevant issues and or trends, and by analyzing results from benchmark data on quarterly reviews.

Washington, Dc, Us

◆ Conducted discovery meetings and product demos providing prospects information on how Apartments.com can streamline their marketing◆ Managed the Midwest and Southwest territories for Multifamily housing by building and maintaining relationships with our existing customers and cultivated new business.◆ Aided Property Managers with the renting metrics, providing insights to their ad success and recommendations for greater traction to their properties.◆Collaborated with colleagues to help close sales deals to ensure meeting the monthly quota.

Cleveland, Ohio, Us

◆ I managed the end to end design process for clients, this involved analyzing client requirements and working with my design team to ensure final design approval. ◆ My responsibilities included collaborating with clients to facilitate marketing objectives (both print and digital) for upcoming campaigns and products launches. ◆ I also worked closely with the Director of Sales for business development and promoting our products and services by conducting client workshops and user training sessions.

◆ Reviewed and gained exposure to a variety of industries, such as Travel, Hospitality & Leisure, Consumer Products & Services, and Food & Beverages. ◆ Developed a keen sense of detail while analyzing and programing client commercial codes using applications such as OES and Media Pulse.◆ Recognized as top performer within my first year of employment.

◆ I managed client relationships and liaising with vendors across a variety of products and restaurants ranging from local mom and pop shops, catering companies, to Michelin Star restaurants. ◆ I supported clients through the entire ordering process from demand, forecasting, to distribution. ◆ I served as Chief of Staff to the Director of Operations to streamline project executions and drive operational efficiency.

Burbank, Ca, Us

◆ Collaborated cohesively with other college program students from multiple countries to ensure all tasks within the merchandising stores were completed to perfection.◆ Cultivated excellent customer service and problem solving skills to address any needs for the guests.◆ Demonstrated quick on your feet creativity in order to provide magical moments, mitigate any distresses, and ensure satisfaction is exceeded with their stay at Disney World and Resorts

Bachelor Of Arts - Ba, Psychology

User Experience Designer