Steph Hoffmann Email & Phone Number

Key contributor in the successful hospital and clinicconversion and go-live process.Lead the imaging and deployment of new PCs, managedphones, and other devices.Conduct proactive maintenance tests, including monitoringprinter toner levels and ensuring system performance.Troubleshoot hardware and software issues, providingadvanced support for complex problems.Serve as the subject matter expert (SME) for label printers.Assist with configuring and managing mobile devices.

Steph has a proven track record in troubleshooting network, software, and hardware issues across multiple locations within the Parasol Group. Adept at managing the entire employee lifecycle, from onboarding to offboarding, including preparation of equipment such as imaging laptops and computers.Key Achievements:Problem Resolution: Successfully troubleshoot day-to-day network, software, and hardware challenges, ensuring seamless operations across diverse company locations.Onboarding/Offboarding: Spearhead efficient onboarding and offboarding processes, demonstrating expertise in equipment preparation to support the seamless integration of new employees and the secure exit of departing team members.Equipment Maintenance: Oversee the maintenance of general IT and office equipment, meticulously managing inventory to ensure optimal functionality.Printers and Mobile Devices: Expertly set up new printers, managed mobile devices, and various business equipment, contributing to the enhancement of operational efficiency.User Account Management: Conduct periodic audits of user accounts during downtime, proactively cleaning up outdated employee profiles to keep data infrastructure up-to-date and secure.Network Infrastructure: Ensure the proper functioning of switches, routers, controller devices, and wireless access points systems through Ubiquiti technology.Process Optimization: Collaborate with relevant personnel to enhance and implement more effective inventory management practices, on/offboarding processes, and other IT-related Standard Operating Procedures (SOPs) across different company entities.

Orem, Ut

Dynamic and results-oriented Project Manager with skills of successfully overseeing end-to-end project lifecycles, ensuring collaboration between clients and manufacturing partners. Proven ability to maintain clear communication channels, streamline processes, and deliver high-quality results.Key Achievements:CAD File Management: Orchestrated the acquisition of crucial product CAD files from clients, facilitating efficient communication with manufacturing partners in China for streamlined and precise manufacturing processes.Production Oversight: Proactively followed up with factories, diligently tracking production and shipment statuses to ensure timelines were met and potential issues were addressed promptly.Client Communication: Maintained prompt and transparent communication with factories, keeping them informed of customer product feedback to foster continuous improvement in product quality and customer satisfaction.Estimates and Invoicing: Spearheaded the creation and processing of estimates and invoices for clients, ensuring accuracy and timeliness in financial transactions.Product Delivery: Successfully coordinated the delivery of finished imported products to clients, demonstrating commitment to the successful culmination of projects.Project Management Tools: Maintained the Project Management website (utilizing tools such as Trello), ensuring that all project-related information was consistently up to date. This contributed to enhanced visibility and collaboration among team members.

Orem, Utah, United States

Dedicated and detail-oriented professional with expertise in laser machine operation, adept at crafting precision acrylic pieces for diverse plastic projects.Key Achievements:Laser Machine Operation: Executed precise laser cutting on acrylic pieces for a variety of plastic projects, demonstrating a keen eye for detail and commitment to quality craftsmanship.Design Configuration: Proficiently configured design alterations through Adobe Illustrator, optimizing laser cutting processes for enhanced project outcomes.Office Assistance: Managed diverse responsibilities as an office assistant, handling customer calls, providing quotes for plastic needs, and ensuring seamless communication with clients.Invoicing and Payments: Processed customer invoices and payments with accuracy and efficiency, contributing to smooth financial transactions and client satisfaction.Website Management: Orchestrated the management of campaign websites for the company, ensuring they were consistently updated with the latest services and projects. This initiative enhanced online visibility and attracted potential clients.Customer Communication: Responded to chats and emails received through company websites, addressing customer queries regarding plastic needs and quotes promptly and professionally.Documentation Creation: Developed comprehensive laser machine operating guides using Google Sheets, streamlining operational processes and ensuring a standardized approach to machine operation.

Orem, Utah, United States

Team Captain with a focus on individual coaching, quality assessment, and proactive team management. Adept at providing constructive feedback, initiating training sessions, and ensuring seamless team transitions during the introduction of new products or services.Key Achievements:One-on-One Coaching: Conducted personalized One-on-One Coaching sessions with team members, fostering professional development and enhancing performance through targeted guidance and support.Quality Assessment: Evaluated recorded calls and chats, offering positive feedback for commendable aspects and constructive criticism for improvement. This approach contributed to a culture of continuous improvement and excellence.Team Meetings: Initiated and led team meetings to prepare the team for incoming inquiries related to new products or services. Ensured that the team was well-equipped to handle customer inquiries effectively.Customer Assistance: Provided exceptional customer service through First Contact Resolution, delivering prompt follow-up and ensuring a positive customer experience.Qualification Guidance: Assisted customers by providing clear instructions and information regarding documents and prerequisites required for qualification to work with clients.Service Cloud Recording: Recorded detailed interactions in Service Cloud (SFDC), ensuring accurate and comprehensive documentation of customer interactions for future reference.Issue Troubleshooting: Collaborated on troubleshooting site issues with suppliers, addressing challenges promptly to maintain seamless operations and customer satisfaction.

Pleasant Grove, Utah, United States

Detail-oriented Accounting Specialist with a proven track record in managing diverse customer and vendor finances. Proficient in utilizing various systems and software for efficient account payables invoice processing. Demonstrates compassion in handling reimbursement requests for escalated customers in dynamic situations.Key Achievements:Rapid Promotion: Swiftly promoted from a Project Manager role, showcasing exceptional performance and adaptability in the transition to an Accounting Specialist position.Financial Management: Effectively manages and maintains diverse customer and vendor finances, utilizing a variety of systems and software. Ensures accuracy and efficiency in financial transactions, contributing to sound financial practices.Invoice Processing: Demonstrates efficiency in processing account payables invoices, streamlining financial transactions, and adhering to best practices in financial administration.Customer Reimbursement: Compassionately handles reimbursement requests for escalated customers in dynamic situations, providing solutions with empathy and professionalism to maintain customer satisfaction.Customer Care: Takes great care of all customers, ensuring their financial needs are met and addressing inquiries with a customer-centric approach.Communication Diligence: Maintains a meticulous eye on all project details and inquiries, ensuring accuracy and completeness in financial documentation. Diligently ensures a tight communication chain for streamlined financial operations.