Responsible for overall operation of reception area including answering phones, collecting fees, and maximizing spa bookings while accommodating guests. Book appointments accurately and reiterate policies to guests and members. Check guests in and out of appointments efficiently with excellent customer service. Prepare and send accurate daily closing reports and balance registers. Develop full product and service knowledge. Ensure daily revenue close outs are completed and balanced. Keep and restock product inventory for retail. Maintain products and retail tidy throughout the day. Help manage massage therapists, estheticians, and nail technicians to achieve proper staffing for appointments.

Promoted the brand in order to increase sales. Processed transactions in a timely manner. Maintained store areas clean and neat. Kept an inventory of products and restocked the floor with new collections. Communicated product features and benefits to customers. Developed full product knowledge to better assist customers. Provided administrative assistance when needed. Received and organized incoming shipments.