Steph Leach Email & Phone Number

• Proactive support of the Sales, Marketing and Customer Account Management teams by:o Implementing and managing the company CRM (Salesforce)o Accurately maintaining company data (client and prospect).o Managing projects to update and progress the systems in line with business requirements, as well as streamlining processes to ensure efficiencies.o Responsible for working with other departments to integrate required software platforms to ensure a seamless flow of critical data o Streamlining, refining, and documenting sales and customer account management processes for better productivity, visibility and effectiveness.o Training team members on how to use Salesforce.• Processing Sales Orders and managing any updates or changes.• Production of client contracts, successfully managing the process through to completion.• Preparing daily, weekly, and monthly sales reports, dashboards, and forecasts to support the Head of Marketing, Sales Director, and wider business departments.• Managing implementation, queries, and approvals for the iSAMS Identity Portal (community platform). • Conducting quarterly new business sales meetings (complete with data analysis and slide deck).• Supporting ad-hoc team projects.• Line Manager

Responsible for providing proactive support to the sales, marketing, and customer account management team. This includes managing lead enquiries, maintaining Salesforce, processing orders, generating contracts, supporting lead generation campaigns, and creating and running sales and data reports.I played a pivotal role in the implementation project of Salesforce, creating key sales processes, and providing training and support to the team on how to use the system. Additionally, I was instrumental in the Salesforce integration projects, ensuring that system processes work smoothly, including managing and maintaining syncing data.

General day to day Sales Admin to support Sales & Marketing

Adding complex sales orders to Northgate’s internal order processing system. Ran reports. Created new customer accounts.

Part of the administration team working on the organisation of championship shows. I processed memberships, entries, updated and sent out documentation, produced catalogues, decided on e-campaigns to promote the championships and sold magazine subscriptions. As well as being an active member in planning and running the shows I was also responsible for ordering the office supplies and dealt with all queries regarding the championships via telephone and email.

Dunstable

I worked here part time as a sales advisor for the fabrics department. I helped customers with what fabric they needed and cut it for them. I also did curtain quotations using the computer software. I gained good customer service skills through this job.

Foundation Degree, Equine Management/Business Management, Distinction

National Diploma (Btec), Animal Management, Distinction