Exceeded 3,000 calls per month in outbound and inboundOnboarded Hospitals and built relations with Hospital managersGained knowledge of my 14 assigned hospitals including their clientele, state requirements, covid protocols, and general restrictions. Advertised Paw Plan Wellness plans Emailed clients to advise them about their past due or coming due pets Educated clients about preventative services as well as scheduled their pets to have their wellness exams, bloodwork, and… Show more Exceeded 3,000 calls per month in outbound and inboundOnboarded Hospitals and built relations with Hospital managersGained knowledge of my 14 assigned hospitals including their clientele, state requirements, covid protocols, and general restrictions. Advertised Paw Plan Wellness plans Emailed clients to advise them about their past due or coming due pets Educated clients about preventative services as well as scheduled their pets to have their wellness exams, bloodwork, and vaccines updated. Scheduled meetings with Hospital Managers to solve their inquiries Followed up with the IT team in regards to Helpdesk tickets Assisted team members in completion of their monthly inventory Broke down language barriers by communicating with predominantly Spanish speaking clientele. Show less

Gathered clients’ information Solved insured members’ and providers’ claims Educated clients about their coverage and health plans Requested medical authorizations Updated member’s contact information Administered payments Directed clients to resources Solved inquiries Advised clients of copay payments

Filed and organized documents Thoroughly prepared medical subpoenas Communicated with medical facilities Requested medical and legal records Prepared and organized trial resources Assembled clients information in a tactical manner. Managed payment transactions to clients and medical facilities. Scheduled meetings with clients