•Developed and delivered a training plan for over 100 coaches and volunteers across British Columbia enabling new coaches to begin their careers with confidence and providing member clubs with a standards based training program they can rely on•Redesigned the teaching program allowing for a more interactive learning environment with 90% of attendees rating the workshops as Good or Excellent

·Responsible for all North American accounts, individuals, corporations and secondary dealers, including account reconciliation, customer relations and customer service·Developed high quality relationships with customers and internal staff to ensure the highest quality service to end users·Identified and restructured internal policy making work flow more streamlined and ensuring higher efficiency in office systems

•Led a team of over 180 coaches, swimmers and their families through multiple successful seasons with 85% swimmers competing in regional championships and 25% going on to compete effectively at provincial championships•Developed a training and evaluation program for the coaching staff, which has led to an increasing coach retention to 86% and an ability for the club to hire internally from a qualified coaching pool•Liaised with board members to implement program changes and increase club enrolment and family satisfaction

•Spearheaded expense policy implementation effectively reducing expenditures by 20% through streamlining purchasing procedures•Planned and executed highly successful conferences in Canada, the United States and Australia for over 400 customers leading to increased customer satisfaction and enhanced customer relationships•Provided exceptional customer support and account management for customers all over the world, leading to a higher level of customer retention and a reduction in receivables •Streamlined office systems and communication to increase efficiency and reduce duplicated efforts – this included weekly updates on team projects, following up with new and overdue customers, and developing a system to scan and archive important and/or confidential documents

•Co-founded a new teaching studio to meet a need in the community; responsibilities included developing class schedules, implementing a comprehensive marketing plan, managing finances and building relationships with suppliers •Maintained a working and teaching studio to a level that encouraged aspiring artists to develop their talent through ensuring a high standard of teaching for all classes•Managed the financial aspects of the business by consistently monitoring and evaluating income and expenses to ensure that the business could continue to grow