Stephanie Porter Email & Phone Number

London, Gb

London, England, United Kingdom

Sydney, Australia

Executive level support to the Global Head of Corporate Affairs which covers Macquarie Group's communications, marketing, media and social media, government relations, design and branding. Responsible for complex diary management between various timezones, domestic and international travel, expenses reconciliation and invoicing, user access and team asset management as well as HR duties including staff on-boarding and leave management.Additional responsibilities within the team include reviewing written content for publishing on Macquarie.com, project management for cross-business global credential pack used both internally and externally and assisting with the quality assurance of content on the Group's websites.

Sydney, Australia

Executive level support to the Executive General Manager Small Business, Deputy General Manager of Sales & Service and Head of Small Business Operations which includes diary management; coordinating meetings with multiple external and internal stakeholders; coordination of domestic and international travel arrangements; expense reconciliation for the General Manager and direct reports. Team level support for approximately 30 Regional Managers across NSW, QLD, VIC, WA and SA including technology troubleshooting; assisting with travel arrangements; event management and meeting coordination.Human Resources duties include annual leave and sick leave management and on-boarding of new employees.

Sydney, Australia

Managed administrative tasks within Business & Private Banking Sustainable Change team including coordinating change forums, scheduling project presentations, drafting agenda's, meeting minutes and communications. This role was key to managing stakeholder relationships between strategic partners and business units by acting as the face of sustainable change and communicating change packs and calendars.

Sydney, Australia

Executive level support to the General Manager of Business and Private Banking (B&PB) Operational Risk & Controls including diary management; coordinating meetings with multiple external and internal stakeholders; coordination of domestic and international travel arrangements; expense reconciliation for the General Manager and direct reports.Team level support for approximately 20 staff over 2 sites including technology troubleshooting; assisting with travel arrangements; event management and meeting coordination.Human Resources duties include annual leave and sick leave management and on-boarding of new employees.

Springwood - Brisbane

Executive level support and management of operations for a Business & Private Banking sales team of 20 bankers and analysts, an Executive Manager and 3 Team Manager's in the south of Brisbane. Daily tasks included extensive business unit budget management; financial compliance reporting; analysis and reporting of statistical data in relation to sales, revenue and banker activity; property management; function and event coordination for internal staff and customers; meeting coordination; HR management and staff leave; new staff on-boarding and position management; and technology troubleshooting for the greater team.

Brisbane, Australia

Personal Assistant to the Head of Whittaker Macnaught including diary management; coordinating meetings with multiple external and internal stakeholders; coordination of domestic and international travel arrangements, expense reconciliation for the Head of Business and direct reports; monthly compliance reporting and coordinating performance data for business executives. Team level support for approximately 15 staff over 2 sites in Brisbane including technology troubleshooting; assisting with travel arrangements; event management and meeting coordination.Human Resources duties include annual leave and sick leave management and on boarding of new employees. I was the Commonwealth Bank specialist for transitioning Bank West system based employee's to CBA systems within Whittaker Macnaught.

Brisbane, Australia

Executive support assistant to 3 Executive Managers - Private Bank and 3 sales teams of 20 Bankers, Associate Bankers and Financial Planners. Daily tasks included diary management; coordinating meetings with multiple external and internal stakeholders; arranging functions for very high net worth clients; coordination of domestic travel arrangements; expense reconciliation; team compliance reporting and team statistical reporting and analysis. Human Resources duties include annual leave and sick leave management and on-boarding of new employees.

Melbourne, Australia

Team assistant to Executive Manager of Business & Private Banking - Local Business Banking and a team of 10 Bankers. Daily tasks included compliance and statistical reporting; coordinating meetings with multiple external and internal stakeholders; team culture building; coordination of domestic travel arrangements; expense reconciliation and manage business unit expenditure. Human Resources duties include annual leave and sick leave management and on boarding of new employees.

Melbourne, Australia

Inbound customer service and sales in Melbourne's high performing call centre responsible for answering high volume client enquires nationally in relation to retail banking home loans and all transactional banking products. Tasks included amending loan repayments; investigating banking discrepancies; calculating pay out figures and cross sales of products in the best interest of the client. As a result of my extensive experience and top performance within the business, I was selected as part of the Assistant Team Leader pool which involved relief in the absence of call centre managers. Tasks included taking escalation calls; monitoring staff leave; quality assurance monitoring of inbound client calls and providing coaching and feedback to staff.

Melbourne, Australia

Customer service and sales representative within the inbound customer service centre in Melbourne answering high volume client enquires from all around Australia in relation to general retail banking products as well as calls directed to local branches. The primary purpose of my role was to speak to clients calling their local branch and resolve their enquires before redirecting calls through in order to free up capacity of the busy branch staff. Duties included bank balance enquiries; investigating banking discrepencies; updating client details; arranging replacement statements; relaying messages to branch staff and cross sales of products which were in the best interest of the client.

Master Diploma, Music Production

Diploma, Broadcast Journalism

Diploma in Broadcast Journalism

High School Certificate

Victorian Certificate of Education (VCE)

Master Diploma, Music Production

Diploma, Broadcast Journalism