Steph Reece Email & Phone Number

Banbury, England, United Kingdom

To lead the implementation of company best practices and policies in relation to Corporate Social Responsibility (CSR), lead company engagement with the community, community related projects and CIC. Assist the business with Accountability/Environmental Improvement Projects including B Corp.

Banbury, England, United Kingdom

Banbury

Key Responsibilities include;• Manage and maintain the logging of customer feedback, providing weekly/monthly stats, ensuring corrective and preventative actions are followed up.• Liaise with customers, suppliers and our external test house for product/material conformity• Manage the quality management system and relevant associated documents• Manage H&S management system and relevant associated documents• Manage relevant audits, either conducting or ensuring completed by relevant manager• Manage customer satisfaction survey, analysing data and feeding back for review

Banbury

Key Responsibilities include;• Provide an operational system change control and support service to accommodate requirements within the case management system and customer relationship management system.• Assisting with efficient and effective change and solution functionality.• Requirements gathering with key operational users for system workflow development.• Development, process mapping, testing and validating system upgrades and amendments within agreed timescales.• Provide solutions to the problems and issues highlighted by business users and appertaining to internal systems.• Guiding and delivering training to internal customers to ensure efficiency and effectiveness.• Data and workflow amendments for Case Management System.• Customization and Change Control of Microsoft Dynamics CRM.• Send communications to the business regarding system upgrades, major incidents and training documentation.• Chair Super User forums for customer relationship management system.

Banbury

Key Responsibilities include;• Monitor and maintain the customer feedback email inbox, correspondence for both external and internal customers.• Log and acknowledge complaints onto the case management system, identify and instruct appropriate managers to investigate; inform other parties as and when necessary.• Log and acknowledge new comments and compliments.• Accept customer care telephone calls, discover detail logging onto the case management system and initiate any investigations as necessary.• Give guidance and deliver training to staff regarding the customer feedback process and assist investigating managers to compile responses to customer complaints seeking approval where appropriate.• Maintain feedback records and to chase where necessary to ensure prompt responses to the customers within the Service Level Agreements.• Customer Care and investigations of complaints and implementation of preventative measures.