Steph Roberts

Steph Roberts Email and Phone Number

Director - Strategy and Transformation @ Arcadis
Manchester, GB
Steph Roberts's Location
Manchester, England, United Kingdom, United Kingdom
About Steph Roberts

A sales, operations, and strategy director with expertise in cultivating, owning, and strengthening critical, executive-level organisational transformation programmes to accelerate business growth and optimise profit. I’m naturally wired to see the cross-business challenges impeding success and join the dots that others do not.Known for creating the vision, buy in, and organisation design to unlock revenue and customer experience gains – while driving improvements in the employee experience. I build diverse and inclusive operations, encourage personal development, and turnaround the “we’ve always done it this way” crowd. Building and shaping operations and £multi-million revenue streams from scratch positions me to support global blue-chip businesses and scale SME businesses. I help them get out of their own way, and orient the whole business to solving customers’ problems, enabling sales, and empowering employees to deliver high quality service.SKILLS & EXPERTISEStrategic leadership and growth | Global strategy and business development | Customer/Employee Experience (CX/EX) |Commerciality | Process and organisational transformation | P&L optimisation |Storytelling/influencing | Innovation/product design | Stakeholder engagement |Thought leadership | Programme management/sponsorship | Marketing and E-Commerce |Systems thinking/Six Sigma | Talent development | Financial trading

Steph Roberts's Current Company Details
Arcadis

Arcadis

View
Director - Strategy and Transformation
Manchester, GB
Website:
arcadis.com
Employees:
39469
Steph Roberts Work Experience Details
  • Arcadis
    Director - Strategy And Transformation
    Arcadis
    Manchester, Gb
  • Rush242 Ltd
    Co-Owner / Coo
    Rush242 Ltd Feb 2023 - Present
    Greater Manchester, England, United Kingdom
  • British Gas
    Sales And Strategy Director
    British Gas Nov 2022 - Jun 2024
    Greater London, England, United Kingdom
    Directed and mobilised BG’s 3-year sales strategy through org of 9 with matrix responsibility for 5,000 people. Accountable for a nine-figure sales target, creating a single go to market proposition/strategy and enablement of 3 key declining business units (BUs) – home emergency insurance, boiler fitting/maintenance, and Local Heroes/home improvements. Transformed operating model to engage and expand the customer base, drive product innovation, sales revenue, and brand recognition, and radically improve opex and channel management.
  • Centrica
    Global People Strategy & Employee Experience Director
    Centrica Apr 2019 - Oct 2022
    Led team of 13 in a greenfield role, with accountability for EX for 20K employees in 7 countries, and the commercial impact of EX on global business performance. Reported to Global Head.£20M budget in leading and governing all aspects of the Centrica people strategy. Remit to build a diverse, inclusive, and psychologically safe working environment.- Created an industry-leading approach to commercialisation of Employee Experience.- Sponsored 18-month global digital transformation programme saving £35M through User Experience efficiencies.- Improved candidate diversity by 37% through transforming group global recruitment and talent onboarding processes.- Increased employee engagement by 46% in year 1 and NPS by +58.
  • British Gas
    Head Of Strategic Propositions
    British Gas Mar 2017 - Apr 2019
    London, United Kingdom
    Responsible for product strategy across all BG portfolios, driving a 10-year growth strategy through a comprehensive understanding of target markets and customer needs – using econometrics, data science, and customer research.- Delivered 31% growth in the customer base.- Reduced cost to serve by 29%.- Increased performance 32% and customer retention by 22% through CX/EX transformation.
  • Centrica
    Head Of Customer Experience
    Centrica Feb 2015 - Mar 2017
    Manchester, United Kingdom
  • British Gas
    Process Designer
    British Gas Mar 2012 - Jan 2015
    Manchester, United Kingdom

Steph Roberts Education Details

  • Pendleton College
    Pendleton College
    Law, Psychology
  • Cannon Williamson
    Cannon Williamson

Frequently Asked Questions about Steph Roberts

What company does Steph Roberts work for?

Steph Roberts works for Arcadis

What is Steph Roberts's role at the current company?

Steph Roberts's current role is Director - Strategy and Transformation.

What schools did Steph Roberts attend?

Steph Roberts attended Pendleton College, Cannon Williamson.

Who are Steph Roberts's colleagues?

Steph Roberts's colleagues are Rossana Gisselles Piriz Madruga, Aubron Dominique, Jesse Wood, Danielle A., Delaney Maag, Khalil Karam, Ricardo Navarro.

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