Steph Ryan Email & Phone Number

United Kingdom

- Develop & maintain a true business partnership with assigned client- Focused on clients, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved- Understand the client's business priorities & needs- Proactively recognise opportunities for additional revenue/sales and taking steps to ensure their success..

Field Based

- Assisting Key Account Manager with day to day tasks within the customer environment. - Handling any service enquiries with live trading pubs and communicating updates and any escalations with the client directly- Answering or seeking for answers for any queries that may arise from client’s HO based employers- Attending client’s meetings representing.

Luton, United Kingdom

This role was created as part of a new acquisition for one of Zonal’s clients, Stonegate Pub Group in 2016. The pub group has recently acquired a total of 52 pubs from TCG group. My main responsibility on this role was to translate existing data, which was on Torrex platform onto Aztec system. Within this responsibility my duties involved:-Creating new.

London, United Kingdom

• As a Technical Support Specialist my main role was to provide customer support to either app users or venues that supported mobile payments. This role gave me more responsibilities on day to day duties and.
• Composing weekly, monthly and annual reports from our helpdesk (freshdesk)
• Dealing directly with app customers that are experiencing issues whilst registering, using theapp and making payments
• Dealing with venue managers and accountants with any issues or queries that may occur whencashing up
• Dealing with any issues which occur on EPoS systems after integration with company’ssoftware, this responsibility was carried out during out of office hours every one in three weeks
• Handling any integration issues with POS companies directly (Micros, Mission, Acorn, Tissl etc)

Luton, United Kingdom

As a result of the company's acquisition of Town and City Pub Company I was employed on a 6 month contract, which lead to a permanent role, working in the IT/Product and Pricing Team for the head office of this national pub company. Duties involved:- Assisting with the merging of the two pub till systems (while on 6 month contract)- Resolving software.

Assigned as the Day Manager for the Café/restaurant at the sailing club. Duties involved:Supervising staffStock controlCashing up and bankingCalculating hours and paying staffDealing with customersOrganising promotions for the sailing club.

Dafni, Athens-Greece

Assigned as a field agent in this role I was tasked along side a wider team to make HOL (Hellas Online) known to professionals and sign over phone and broadband contracts to the said company. Role also required that field agents were main point of contact for any queries raised regards any packages offered.

High School, General, Good

Diploma, Marketing

During my diploma course I undertook modules accounting, advertising, national trading and statistics and demographics. In 2009, as part.