Steph Ryan Email & Phone Number

United Kingdom

- Develop & maintain a true business partnership with assigned client- Focused on clients, delivering exceptional levels of customer care to ensure maximum customer satisfaction is achieved- Understand the client's business priorities & needs- Proactively recognise opportunities for additional revenue/sales and taking steps to ensure their success. - Provide proactive problem-solving skills to the client with respect to Zonal products and services. - Provide clear and effective communication to client and Zonal departments- Building and maintaining key relationships with relevant 3rd party suppliers and external companies/contacts.- Maintaining a high level of visibility and ownership of activities within the client account. - Regularly updating internal Zonal departments with any relevant changes made by the client. - Reviewing the account plans on a regular basis to ensure that they are accurate, factual, and achievable. - Accurately completing reports and documentation to the required standard and timeframe. - Working alongside Zonal finance department to manage the credit account and escalate any issues.

Field Based

- Assisting Key Account Manager with day to day tasks within the customer environment. - Handling any service enquiries with live trading pubs and communicating updates and any escalations with the client directly- Answering or seeking for answers for any queries that may arise from client’s HO based employers- Attending client’s meetings representing Zonal- Organising till and KMS de installs and re installs for any refurbishment projects that are organised by client’s PMs- Organising resource & equipment installation for client’s new openings - Organising AdHoc works requested by the customer’s business- Raise quotes based on client’s request and follow through to completion once approved - Arrange for any minor software updates required and overlook through from UAT to POC and into Live- Maintain excellent relationship with client and ensure customer receives excellent customer service

Luton, United Kingdom

This role was created as part of a new acquisition for one of Zonal’s clients, Stonegate Pub Group in 2016. The pub group has recently acquired a total of 52 pubs from TCG group. My main responsibility on this role was to translate existing data, which was on Torrex platform onto Aztec system. Within this responsibility my duties involved:-Creating new promotions if necessary or attaching venues onto already existing ones-Transferring prices from one EPoS system to another-Reporting daily to Key Account Manager on progress-Working close with the in-house EPoS team in order to obtain any information that is required for a smooth rollover-Testing all data before go live dates to make sure all data is accurate-Overlooking sites on go live dates in case they may be any additional requirements or potential issues

London, United Kingdom

As a Technical Support Specialist my main role was to provide customer support to either app users or venues that supported mobile payments. This role gave me more responsibilities on day to day duties and understanding the demands of high end customers.Main duties included:• Composing weekly, monthly and annual reports from our helpdesk (freshdesk)• Dealing directly with app customers that are experiencing issues whilst registering, using theapp and making payments• Dealing with venue managers and accountants with any issues or queries that may occur whencashing up• Dealing with any issues which occur on EPoS systems after integration with company’ssoftware, this responsibility was carried out during out of office hours every one in three weeks• Handling any integration issues with POS companies directly (Micros, Mission, Acorn, Tissl etc)• Chasing customers with negative credit, assuring that bills are paid off• Detecting potential fraud and submitting results and potential solutions to management• Training venue managers after installation on their EPoS systems

Luton, United Kingdom

As a result of the company's acquisition of Town and City Pub Company I was employed on a 6 month contract, which lead to a permanent role, working in the IT/Product and Pricing Team for the head office of this national pub company. Duties involved:- Assisting with the merging of the two pub till systems (while on 6 month contract)- Resolving software issues on the pub tills by talking pub managers through possible fixes- Dealing with help desk queries both by email and by phone- Building promotions for the till system using Zonal software- Updating till software for new menu launches based on marketing briefs- Reviewing, comparing and analysing databases and correcting errors- Compiling reports for the management team from feedback on pricing rollouts etc- Checking stock links and setting up new products via catalogues directly from suppliers

Assigned as the Day Manager for the Café/restaurant at the sailing club. Duties involved:Supervising staffStock controlCashing up and bankingCalculating hours and paying staffDealing with customersOrganising promotions for the sailing club.

Dafni, Athens-Greece

Assigned as a field agent in this role I was tasked along side a wider team to make HOL (Hellas Online) known to professionals and sign over phone and broadband contracts to the said company. Role also required that field agents were main point of contact for any queries raised regards any packages offered.

High School, General, Good

Diploma, Marketing

During my diploma course I undertook modules accounting, advertising, national trading and statistics and demographics. In 2009, as part.