Ensure the availability of Farm Service Agency IT hardware at the Business Service Center (BSC), Washington, D.C. Provided hardware maintenance for all FSA laptops and projectors located in the Washington, D.C. Provide one-on-one computer training. Develop and maintain user guides on the hardware and software. Assist users in utilizing hardware and software; loan equipment to employees on a short term basis; keep track of equipment loaned out to the government employees and assist users in the operation and use of the Agencies network operating system and MS office suite software.Complete the activity by overseeing the design, development and delivery of online internet courseware for workplace training and Agency standard desktop application software. Provide independent quality assurance and acceptance testing of leveraged USDA Enterprise Shared Services within FSA. Managed calls at the Help Desk, troubleshooting, and database tracking of hardware for periodic preventive maintenance.

Provided national leadership in the management of information resources by developing and implementing IRM policies and procedures; analyzed and appraised on-going operations.Coordinated development of IRM strategic long-range plans and conducted internal reviews and audits of corporate information systems.Participated in all parts of the systems development life cycle to include an exhaustive review of all Agency functionality in the Business Strategic Plan, feasibility and cost\benefit analyses, and acquisition proposals and documentation. Researched vfand performed all background studies and proposed alternative IT acquisition strategies.Investigated alternative approaches concerning major aspects of system design, interrelationships, operating modes, operating system’s software, and hardware configuration.Formulated business cases for IT capital expenditures by comparing, contrasting and demonstrating the various financial investment models and methods.