Livability provides high quality residential and supported living for the disabled across the country. Facilities vary from a high support brain injury unit to 3 colleges. Programme Strategy & Management of Personalisation – a radical new agenda for the Care Sector.Project Manager - Analysis, vendor procurement, management and implementation of the following new systems:- • E –recruitment package• Estate Management System• E-learning • Care & Service Management • Cost Management • Contract and Tender Management Business Process Steering group member.

Worked with the senior leadership team to replan the Global Sales transformation programme Member of Programme Office for a Global Sales Transformation programme focused on delivering common sales capabilities, processes, and tools across all Diageo sales forces. · Redesigned of risk management process to ensure risks are identified and mitigation plans developed at the market, project and programme level.· Led the work of the PMO in preparing for an internal audit.

Childrens Events & EntertainmentFace Painting, Body Art.Huge variety of arts and crafts workshops.Clients vary from parents booking a birthday party to corporate events for clients as diverse as GOSH, ITV, local councils & banks.Selected Adult craft workshops in development.

·Produced and Implemented a Governance Framework that merged methodologies for Lehman’s, SPML and PML, based on ITIL and Prince 2.Implemented the structure and toolset required for a new shared service centre to serve both SPML and PML. · Ensured that structure was stable for the future by introducing KPI’s to ensure that changes made were tracked effectively. Trained and mentored project managers in Prince2 and service staff in ITIL.

Produced a work plan for a strategic business transformation programme consisting of 48 projects · Produced comprehensive risk assessments and managed their implementation· Installed Standards and Controls across the programme ·Led the creation of effective communications, including the development of a Programme Office Intranet Site. ·Responsible for monitoring budgets and cost controls for up to £60m programme budget· Played a pivotal role in ensuring the resource requirements of the Programme Office were met, including recruitment of key team members. · Stakeholder and communication management across the entire BT group.· Managed work in a matrix management structure.

Built solid, robust work and resource plans covering the 9 programmes and 42 projects included in the £160m budgetDefined the critical path through the whole Programme.Designed and implemented a Governance dashboard to measure the effectiveness of Programme Governance across the programme, covering key areas of project management such as Risk and Issue Management, Change Control & Benefits realisation.Effectively managed the resources on 1st Choice to ensure that standard business operations were not adversely impacted, including taking remedial actions when service levels to the customer were at risk.Ensuring that other staff in the programme had the industry level standard of skills required, (risks, issues, change control, benefits etc)Designed and implemented a planning and resource management course and delivered it to 42 senior Managers.