Steph Tebbutt Email & Phone Number

Leicester, England, United Kingdom

My role was a Peer Group Deliverer. My role was to train and support the learning of colleagues who were new to bank, as well as existing colleagues and senior managers. This could be anything from core training for the knowledge they needed to be compliant in their roles, new starter programmes, regulatory changes, new communications and changes, etc.I have also delivered in multiple formats - video call, telephone remote training, and face to face - across multiple sites.Another part of the role was to assist with call coaching advisers – both side by side, and remote – and to provide clear feedback that can be recorded against their PEP.Other tasks included (but were not limited to):- Organising facilities, refreshments, rooms and equipment where required- Supporting Managers in the handover between classroom and Call centre floor support- Organising reasonable adjustments for learners with disabilities (such as reformating learning materials to be JAWs friendly and to be printed in Braille for blind delegates, organising classroom support for learners, etc.).- Providing feedback on processes and learning materials- Creating visual learning materials- Communicateing with stakeholders and managers

Leicester, England, United Kingdom

Leicester, England, United Kingdom

I worked in a split job between a sales consultant in a travel agency, and a travel money advisor. The travel money advisor carries out the same role as in my previous employment with “Midlands Co-op Travel Glenfield”. My position as a Sales Consultant meant that I consistently ensured to abide by Data Protection and Trading Standards legislation (among others), and that my main role was to source holidays to suit the customers needs, and deliver a great service. To expand on this, it was also my job to verify and follow up on invoices, tickets, and other information – and then to process this correctly once it has been received - requiring me to remain organised and follow up where necessary. I was also accredited with the ability to sell travel insurance.

Ilkeston, England, United Kingdom

In my position at Co-op Holidays, I was responsible for taking calls from branches and assisting them in dynamically packaging holidays for their clients requirements, which means using separate elements with various ground and flight handlers, and packaging them together. I would often also have to do this for reasonable adjustments for customers with disabilities. In doing so, I had to maintain high standards and ensure all information was accurate, and deliver “service excellence” when communicating over the phone (something I ensure is delivered to this day) – for which I have received numerous “Service Excellence Nomination Awards”.

Glenfield, England, United Kingdom

As I was the only full time trained colleague in the office, my manager afforded me the responsibility of being in charge of the day to day implementation of reporting and day to day running of the Bureau. In my vocation as a Foreign Exchange Cashier, I dealt mainly in advising and processing currency, travelers’ cheques and western union transactions with customers and potential customers alike. I also carried out stock checks, ordering and inputting currency and travelers cheques into the computer system on a regular basis, in order to manage the risks within the bureau. It was also my responsibility to rectify any processing errors and successfully implement safeguards to prevent errors. As well as these tasks, I also assisted in the travel shop with invoicing, stocking brochures and issuing tickets.

Glenfield, England, United Kingdom

In my career as a Customer Services Assistant, my main duties were working on checkouts, and offering excellent customer service throughout. Working on the checkouts meant that my communication skills had to be of a good quality, as a high level of interaction is essential when dealing with the customers. I have also been nominated multiple times for Customer Service Awards, because of my skills in this area.