KEY ACHIEVEMENT: Within 6 months secured group international travel booking of 30 pax to Fiji for 60th birthday event.After building my client base and following the success I achieved as a Travel Consultant, I took the next step. I started my own Travel Agency – First Vision Travel, partnering with Travel Managers, Australia.In addition to the everyday life of a Travel Manager, my professional palette increased as I dived into new areas of operation, such as: Account Management with Hoteliers and preferred partners, negotiating competitive rates, exclusive inclusions and service level agreements with suppliers along with a marketing element that includes collating & proofing product for newsletters, flyers other media content such as customer campaigns as well as website maintenance.Promote and sell domestic & international travel while acting as the first point of contact for clients and providing expert travel advice resulting in positive experiences within the Leisure & Corporate travel markets.Crisis management, issue resolution including cancellations, delays, itinerary changes.After sales service including follow up with the client to ensure satisfaction, obtain feedback and secure future business. Verify and issue accurate travel documentation that commands an eye for detail as the final opportunity to catch and rectify any errors.Maintain expert knowledge and staying up to date with airlines and wholesale policy, as well as a myriad of systems & technologies.

Customer service response to specific product enquiries.

Myriad of Administration duties including CRM, inventory control. Travel assistance for inbound customers including sourcing and securing suppliers.

Preparation of KSG Operations Manual for Rio2016. On-site Hotel, Transport and Guest Services logistics. Liaison with hotels, transport providers and especially clients. VIP guest escort, Rio & Sydney office pack down and courier preparation.

Travel consultant for boutique agency with high level of research, quote, marketing and administration duties.

KEY ACHIEVEMENTReduced backlog of email enquiries of over 3000 in under 2 weeks.Worked concurrently whilst at Travel Together. Client enquiries, booking assistance and issue resolution. Supplier liaison between Viator and clients, reaching and exceeding most KPI’s.

KEY ACHIEVEMENTSuccessful implementation of exchange and refund procedure training.Social committee event organization and event props supply.Responsible for servicing HRG corporate clients, duties include making and managing reservations for Air, Cars, and Hotels for domestic and International Travel in a SME environment. Providing domestic and international leisure quotes and bookings for flights, packages and cruising.Regularly assist exchange and refund team on domestic and international bookings.

KEY ACHIEVEMENTDirect Account Management for new major client including Online Booking Tool and Reporting demonstration, invoice management, reporting.Successful train and sell of cruise and holiday packages to ‘off-street’ clients.Responsible for servicing GTS corporate clients, duties include making and managing reservations for Air, Cars, and Hotels for domestic and International Travel in a boutique SME environment. Providing domestic and international leisure quotes and bookings for flights, packages and cruising.Group booking assistance for major client

Providing consultative advice on efficient routings, lowest fares, and travel services. Ensure optimum customer service through effective use of computer systems, telephone service techniques, act on special customer requests and develop and maintain excellent client relationships.Accepted nomination to Reward and Recognition committee. Actively participate in Employee Appreciation Month activities, hosted month long bingo competition, assisted in trivia competition, assisted with decorating for multiple events.Coordinator of team outings, celebrations and event participation.

Extensive diary management, travel coordination for Director of prestigious indigenous education project.Project assistance collating and formatting statistics.

Project assistance with high level of document management, document control and diary management for Director, Design & Engineering.

KEY ACHIEVEMENTImplemented CabCharge policy and logistic procedures to track stock and enhance account reconciliation. Within three months the procedures had the account up to date and tracking at 100% reconciliation.Member of small administration team supporting Coordinators & Senior Management with all general administrative duties, stakeholder support and project based tasks.Instrumental in implementing the Online Booking Tool (OBT) for staff and clients.

KEY ACHIEVEMENTParticipated as research assistant in published project—Science of the Surf.Work as part of a team to provide support to the Administrative Officer, Research Manager and the Director. Travel Arranger and accounts reconciliation.

KEY ACHIEVEMENTProduce using Desk Top Publishing skills original Tender documents winning over $300mil in 2007.PA to General Manager & Engineering Manager – Power SystemsWith two self-sufficient Managers my role consisted of assisting with project tasks, travel management, tracking approvals, new staff administration, monitoring diary of large section of management.Project assistance providing document control, safety clothing and accessories, site stationary and manage team travel arrangements.Administrative support including procurement of suppliers for stationary, office equipment, offsite printing and long-term executive accommodation.Evolution of basic duties to include accounting requirements such as raising and reconciling purchase orders, managing personal expense claims and several credit card accounts.Initial personal contact with induction of 20 new national staff and 12 new international staff. Providing new staff with necessary equipment, IT entry levels and project documentation.

Administration Assistant, Personal Assistant to General Manager, Christmas Committee AdministrationKEY ACHIEVEMENTSProduction of first Fashion Parade fundraiser held outside the Wayside Chapel, raising $20,000. Assistance with subsequent Fashion Parades raising over $100,000 over a three year period.Instigation and consultative role in new Customer Relations Management database resulting in 4,000 ‘live’ entries.Christmas Committee administration streamlined by introduction of new volunteer, donors and hamper request database.Responsible for compiling and producing manual for Christmas Committee procedures.Secured new donors for the Christmas events saving approximately $5,000 per annum and bringing a new swathe of volunteers to participate throughout the year, an increase of 25% successful ongoing volunteers.Coordinated the inaugural and all subsequent Wayside Chapel Mardi Gras participation entries.Extensive diary management for Pastor, General Manager and Teams. Work consisted of providing high level administrative assistance for all departments; including editing & collating training manuals and forms, design & print posters and certificates, researching and preparing grant applications and liaison with partner organisations, foundations, trusts, corporations, volunteers and individual supporters.Progressing into a role encompassing project & event management and assistance for several inaugural fundraising events.Successful relationship management of ‘front of house’, Government corporate and local supporters.

General bar tender, gambling assistant, event assistant, cleaning, closing.

Tender Writing Assistant.Successfully produced award winning tenders, with at least one tender worth $300m for the ADF. This included 6 months of roll out on site in Canberra.

Internship with Randwick TAFE Certificate in Office Clerical Skills.Assistant to Finance Director and Engineering Director.All general administrative duties as well as implemented a Travel Program, including sourcing a supplier, writing policies and procedures.Saved the company $60,000 in one year alone after implementation.

Superior customer service.