• Wrote 3-year IT Strategic Plan for including annual and quarterly updates on progress towards initiatives• Led CyberSecurity Phishing and Remedial Training campaigns and defended organization against threats• Passed 7 annual IT and Financial Audits including PCI and SOC Compliance with zero exceptions• Rolled out SharePoint/Teams/OneDrive/Azure/InTune for 20 MS Teams and including training for 80 staff• Deployed Azure Conditional Policies to enforce MFA and device compliance and control access to O365• Ran 36-hour workshift (w/20 minute nap) during Severity-A Microsoft Exchange Server outage. Resolved.• Implemented and tested Citrix-based Disaster Recovery SF/Chicago fail-over solution for United Airlines• Led 8 IT infrastructure relocations to new offices on-time, on-budget; zero impact to business operations• Achieved 100% compliance for PCI credit card, IT and Accounting audits and LEED Gold certification• Negotatiated several key vendor agreements averaging between 20-50% discounts (Zoom, Comcast, GoTo)• Consistent ZenDesk Performance Board leader for Lucasfilm, with up to 30% higher productivity rating• LucasFilm/ILM: Identified and successfully remediated 3 separate security threats involving hacker toolkits• Achieved highest utilization rate (104%) of 30 All Covered Systems Engineers in Bay Area (June 2019)

Responsible for entire IT infrastructure, CyberSecurity, End-user training and Helpdesk support for Azure, InTune, Office 365, Exchange, SharePoint, Teams, OneDrive, LAN/WAN, VoIP telcom and Line-of-Business Applications for a nationwide animal rights protection law firm with over 100 persons including staff, board members, contractors, vendors, and clerks. Overseeing 14 Managed IT Services Provider staff including Tier 2/3 engineers. Responsible for the 3-Year IT Strategic Plan, IT Business Plan, IT Budget, Annual IT Audit, Disaster Recovery & Business Continuity Plan, IT Policies, IT contract negotiations, CyberSecurity incl. Internal investigations, IT SOP’s, Legal and HR teams special assistance, Building Security, Video Surveillance, IT vendor and Facilities management.

Provided consultative knowledge and support for network, server, desktop, security, cloud, and other infrastructure needs for managed services clients in the SF Bay area with a high degree of customer satisfaction. Responsibilities included Windows Server 2012/2016/2019, Windows 8/10, VMware 6.5, Office 365, Mimecast, Exchange 2016, Hyper-V, SCCM, MDT, Meraki, Axcient, Crashplan, Mozypro, Box, Veeam, Palo Alto, Mac OSX, and Android. Utilized Remedy, N-Able, OpsRamp, and Bomgar for remote administration and monitoring.

Reported to the ILM Head of IT Infrastructure & Security Operations to administer Windows Server, A/D, Exchange, Microsoft ILM (Identity Lifecycle Management), Unix/Linux CentOS, Okta, Google Apps/G Suite, Box, Sophos, Adaxes IDM, Atlassian Confluence, ZenDesk ticketing and Juniper/Pulse Secure VPN. Streamlined processes for on-boarding and VPN systems.

Reported to the Chief Technical Officer with hands-on responsibility for IT infrastructure and Level-2 support needs across 4 Americas locations in US and Canada. Managed Windows 2008/2012 servers hosted on VMware 5.5. Supported Citrix XenApp 6.5 applications. Managed VoIP telcom. Directed outsourced IT at each regional office to deliver on-time enterprise-wide projects and high end-user satisfaction. Oversaw multiple successful office relocation efforts and emerging audio/video technology deployments. Overhauled Business Continuity Plan to deliver 100% productivity in the event of a regional or widespread systems outage.

Advanced Windows Systems EngineerProject-led the successful migration of 70TB of Microsoft Filecluster storage onto Hitachi HNAS 3080 file-servers, within project deadline and zero business impact. Provided Level-2 support for GeC IT Infrastructure using Remedy Help Desk. Presented Change Management requests for all changes to GeC IT infrastructure. Methodologies applied include Agile, ITIL and Six Sigma best practices.

Managed IT needs for several biotech and medical imaging clients including Singulex, Acologix and Valley MRI. Systems included Windows 2008 server, VMware 5.5, Citrix XenApp 4.5, Exchange 2010, Symantec Backup Exec 2010 and Endpoint Gateway, WSUS, iSCSI SAN storage, Microsoft Office, SalesForce CRM, NaVision ERP, disaster prevention and recovery, escalations, network traffic analysis, security compliance, and mobile device management.

As a Level-2 Senior Remote Access engineer, managed the enterprise remote computing platform for a large international law firm with 18 offices worldwide and 1100 attorneys. The environment consisted of 7 data centers, 40 Citrix Xenapp 4.5 servers on ESX VMWare 5.5 hosts, 7 Juniper SSL VPN gateways, 2 RSA authentication servers, 25 published applications, and over 2400 users. Responsible for architecture and development of Citrix farm. Worked with Applications, Network, Server Core, and Support Center to provide a robust infrastructure.

Senior Windows Engineer (IT Contractor)Responsibilities included recruiting and onboarding of Windows Engineers for staff of 14, encompassing San Francisco and Chicago Airport Operations, supporting over 600 Windows servers on an Active Directory platform for 56,000 employees. Project led the Business Continuity and Disaster Recovery solution for United’s mission-critical “MCS-TRAX” (FAA-regulated Airplane Maintenance Compliance application), including Citrix Presentation Server 4.0 upgrade, F5 BIG-IP load-balancers, Microsoft DFS synchronization, and seamless failover to Chicago data center within SLA requirements. Developed PCI compliance policies and procedures.

Reported to the Director of IT, providing Level-2 escalated support for San Francisco and Palo Alto offices of one of the world’s largest international law firms. Projects included successful on-time rollout of 100 attorney’s laptops, optimization of Backup-Exec scheme, deployment of Daylight-Savings patches for Blackberrys, and resolution of performance issues with DM5 on the Citrix platform.Responsibilities included supervision of local IT Support Staff, administration of Backup-Exec, Altiris Application Packaging and Deployment, Citrix-hosted applications, and remote support to attorneys for numerous legal applications including DM5 (Document Management System), Legal Solutions Plus, Carpe Diem, CMIS, Workshare, Legal MacPac and remote VPN connectivity.

Senior Systems Engineer: On-time and on-budget delivery of Professional Services, including client-facing information gathering and analysis of IT Infrastructure, Proof-of-Concept and Pilot Plans, recommendations, and presentation-quality document deliverables to client. Implementation of recommended solutions including Microsoft Active Directory, Citrix Presentation Server 4.0, FRS, and Cisco networking, and Security.Pre-Sales Engineer: Facilitated numerous successful client-facing presentations and teleconferences regarding complex technology leads, leading to the win of the entire sales process. This involved collaboration with key, relevant personnel to identify revenue expansion opportunities, examining cost reduction areas, and understanding the top business technology “Pain Points.” Refined customer requirements and mapped needs to corporate offerings involving Microsoft, Citrix and Cisco technologies, based on Best Practices.