Stephan Clanton Email & Phone Number

Philadelphia, Pennsylvania, United States

Gathered well-defined business, user, and system requirements to ensure project success, mitigate risk, and satisfy stakeholder expectations.Provided Tier 1/Tier 2 support for clinical management and business applications, ensuring smooth operation and resolving issues promptly to minimize downtime.Created educational documentation and conducted training sessions to empower end-users with the necessary knowledge to utilize systems effectively.Developed reports and templates to support end-user self-service, enhancing efficiency and reducing dependency on support resources.Collected, analyzed, and interpreted data to identify areas of improvement and implement solutions to enhance system performance and user experience.Assisted in the development and led the implementation of mid to large-scale data conversions and integrations, ensuring seamless transitions and minimal disruption to operations.

Philadelphia, Pennsylvania, United States

Coordinated various aspects of community-based services referrals, including tracking and documenting referral status, notifying appropriate parties of provider availability/assignment, and ensuring initial contact between families and providers.Implemented efficient systems for managing referrals, resulting in improved communication, faster response times, and increased satisfaction among families and providers.Collaborated with internal teams and external stakeholders to streamline referral processes and enhance the overall efficiency of service delivery.Maintained accurate records and documentation to track the progress of referrals, identify areas for improvement, and ensure compliance with organizational policies and regulations.Acted as a liaison between families, providers, and other relevant parties to facilitate seamless coordination of services and address any issues or concerns promptly.

Developed and implemented therapy groups focused on coping mechanisms, problem-solving strategies, effective communication, peer relations, and personal safety.Designed group therapy sessions tailored to the specific needs and goals of participants, incorporating evidence-based techniques and interventions to promote positive outcomes.Facilitated discussions and activities aimed at enhancing participants' skills and abilities in coping with challenges, resolving conflicts, and building healthy relationships.Monitored and evaluated the progress of group members, adjusting interventions as needed to ensure maximum effectiveness and client satisfaction.Collaborated with other mental health professionals and support staff to coordinate group activities and ensure a holistic approach to client care.Maintained accurate records and documentation of group attendance, participant progress, and session outcomes to track effectiveness and inform future programming.