Your company is very much dependent on your operational activities (IT, production, customer care, ...). These departments should be working efficiently so that your sales force can be focusing on making your business growing and creating new business. Solve For You will help you to streamline your processes and increase your activities' efficiency so that you do not have to worry about it anymore.

Achievement :* Search of improvement points in the department.* Creation of a new organization of 70 people.* Hiring, career management, objectives definition, evaluation.* With IT Managers, development of a strategy inline with business need.* Sharing the strategic vision with the department.* Establishment of an agile team to respond in a very short time to the regionalization of « Titre-Service ».* Management of a budget of 14 millions.* Launch of a digital transformation.Result : * IT system that meets the needs of our customers.* Aligned IT strategy with business goals.

Achievement : * Motivation of a team of 60 persons.* Hiring, career management, objectives definition, evaluation.* Implementation of standards and process to follow quality evolution.* Implementation of continuous improvement process.* Budget optimization of 12 millions to reduce cost production.* Production & scanning of 300 millions of vouchers & delivery of 400.000 packages by year* Search and partnership with carriers.* Increase production capacity without increasing sites area.* Negotiating with teams and unions to setup the rights schedule in relation with production peaks.* Change of critical partner for the supply of the basic element of paper voucher production.* Analyze of card production internalization.* Change of card production partner and internalization of packaging activities.* Safety continuous improvement of transports and sites.* Closure of a production site and plan creation to outsource activities due to paper voucher volume decrease.Result :* Creation of a competent and more efficient team.* Diversification and increase sites capacities.* Sites reorganization.

Achievement :* Grouping small teams to create an united team of 50 people.* Creation of a career plan for customer advisors in the department.* Implementation of a workload forecasting process to optimize the budget.* Creation of a team to improve the performance of customer advisors :* Analyzing phone calls and emails answers* Implementation of a training plan* Implementation of KPIs for each person and for the department* Setting up a partnership with external call center for volume peak periods.* Optimalization of order process, complaints managements, …Result : * Team motivation increased.* Professionalization of services provided

Achievement :* Creation of a new call center in 3 months :* Hiring of a team (40 people).* Setting up of an infrastructure.* Retrieves data of 500.000 existing users to guarantee services continuity.* Management of a transition communication plan with users.* Setting up of news processes with others departments.* Creation of an improvement plan to professionalize the call center.* Follow-up of replies to public contract with the client (l’Onem) and sharing improvement plan.* Partnership with a external call center to help during peaks periods or for specific loads.* Implementation of a CTI tool to tracks calls and emails in a professional manner.Result :* Continuity of service for the “Titre-Service” contract.* Client satisfaction.