Stephan Evans Email & Phone Number

Washington D.C. Metro Area

Was previously contracted to ERO to help support the Custody Programs Division (CPD); responsible for the policy and reporting of all immigration detention facilities nation-wide. Maintained operational management of both telephonic and non-telephonic reporting that comes through the division. Provided evaluation and analysis of detention complaints submitted through the DHS oversight entry points (by email, phone, or as directed by federal staff); all information is logged into a web-based case management system and is tracked appropriately in case record databases and spreadsheets. Records are routinely monitored for data integrity in the instance that case details are (by FOIA or other agencies for on-site inspections). Collected and analyzed information regarding workflow inefficiencies and business processes; recommends and implements solutions. Constructed an entire program geared towards identifying qualitative and quantitative gaps in compliance reporting. The program was constructed in accordance from an agency directive for short-term facilities under ICE standards. Maintained this program based on a year-round audit schedule of nearly 100+ facilities. As Team Lead for the XLA contracting company, maintained administrative duties like hiring new personnel, time card management, and identifies areas for possible scope and budget expansion. Selected to be part of multiple teams to stand up new policy reinforcement methods.

Frederick, Md

Investigated complex business problems to be solved with viable resources available. Provided technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements. Documented the customer requirements and business processes. In Requirements, organizational skills are crucial in providing a stream less workflow. Assisted to categorize and compartmentalize tasks, bugs, enhancements, etc. Identified functional requirements through process analysis; reviewed documents and procedures. Provided consultation to users in the area of system functionality. Served as the initial point of contact for high client priorities regarding manual data migration. Accurately triaged and researched the client requests to maintain adequate ticket workflow. Constructed and organized accurate and efficient project proposals that provide a comprehensive course of action, background, instructional process, and level of effort for my supervisors.

Frederick, Md

Associate Test Engineer for the Cancer Prevention and Research Institute of Texas (CPRIT) program: Tested cases, researched system abilities, and executed program scenarios: verification of system capabilities and system enhancements or changes, script development, requirements verification, performance testing, regression testing, high availability testing, end user testing, system and software level integration troubleshooting, test plans, test reports, root-cause analyzes, security certification testing. Project Support Specialist for the Cancer Prevention and Research Institute of Texas (CPRIT) program: Provided Help Desk support of the CPRIT Grants Management System (CGMS) developed by SRA. Responded to e-mail and telephone inquiries; guided and assisted the applicant community through the online submission of the application portion as well as any post-award process. Provided support for annual peer review meetings, reviewed applications for quality and compliance with stated guidelines, and prepared consulting agreements and meeting documents. Assisted with travel arrangements for both staff and guests.

Washington D.C. Metro Area

Special Advisor: Assisted the Office of International Affairs (INA) to coordinate and support CBP’s foreign initiatives, policies, programs and activities. Coordinated assignments and special projects. Acted as a liaison between the International Affairs’ Office and the Commissioner’s Office. Fulfilled the same responsibilities between INA senior management and its Program Managers. Reported to multiple levels of upper management on a daily basis, while being assigned and responsible for tasks under each tier of management (reports, special projects, etc.). Identified and implemented improvements by streamlining time-consuming reporting processes. Interpreted, recommended, enforced, and updated policies and procedures on INA administrative matters. Oversaw the development, maintenance, and accessibility of various administrative reports and spreadsheets that were frequently used by management. Administrative Assistant: Maintained the supervisor’s calendar; prioritizing the schedule when necessary to allow a concise flow throughout the day. Compiled and maintained a number of reports for CBP's Commissioner's Office (Attaché reports, INA weekly and bi-weekly office highlights, and the Commissioner's travel calendar with respect to the International Affairs office). Team Lead for the Office of International Affairs Tasking - Drafted review material for the Special Advisor and Chief of Staff’s approval. Ensured typographical accuracy and proper format, while maintaining recurring internal reports (such as time and leave records, office equipment listings, correspondence controls, and training plans).

Bachelor Of Arts (B.A.), Political Science And Government

Master Of Public Administration (M.P.A.), Public Administration