Stephan Gamp Email & Phone Number

Munich, By, De

München, Bayern, Deutschland

Poing

Managing departments for a Global Service Delivery Center with focus on EMEA.- Adaptation of processes, tools and KPIs to the new tasks in the area of application, cloud support, SLM, adoption & change management, as well as service success management.- Successful integration, development of staff and resource planning to the market requirements and the structures of softwareOne (3 departments, 9 teams, approx. 100 employees in 9 countries). - Improved delivery performance by 20%… Show more Managing departments for a Global Service Delivery Center with focus on EMEA.- Adaptation of processes, tools and KPIs to the new tasks in the area of application, cloud support, SLM, adoption & change management, as well as service success management.- Successful integration, development of staff and resource planning to the market requirements and the structures of softwareOne (3 departments, 9 teams, approx. 100 employees in 9 countries). - Improved delivery performance by 20% through KPI analysis and staff development.- Increased customer satisfaction through regular quality review of solution approaches and feedback evaluation of delivered services. Show less

Poing

Managing SAM Service Centers in different parts of the world to conduct SAM Service projects worldwide. These include the portfolio management platform and 2nd level support.

München Und Umgebung, Deutschland

Responsible for SAM Service Center. Establishing and improving SAM2GO related process on international level. Ensure quality of developed tools.

Ingolstadt

Provide disciplinary leadership to multiple Department Managers. Responsible for timely and high quality test execution of various development streams in the retail and eCommerce environment.Further development of the existing test process.

Technical and disciplinary management of 25 multinational employees.Deputy department management including budget and resource control.Improved communication between test and operations by extending the technical tasks of the team with the standardization and optimization of the fault management process.Reduction of fault lead times by improving the operational level agreements between development, test and operations Development of an effective planning tool for efficient… Show more Technical and disciplinary management of 25 multinational employees.Deputy department management including budget and resource control.Improved communication between test and operations by extending the technical tasks of the team with the standardization and optimization of the fault management process.Reduction of fault lead times by improving the operational level agreements between development, test and operations Development of an effective planning tool for efficient control and coordination of the current budget and resources (approx. € 18 million)Support of different development processes by successful introduction of an additional test environment at reduced hardware costs Definition and implementation of the deployment discipline as part of a new iterative development process to be introduced to improve time-to-marketSelection and implementation of a configuration management tool to minimize the risk of disruptions during operationSuccessful implementation of an outtasking project for test services to India- Vendor selection- Handover of all deployment and implementation management Tasks- Establishment of the processes for the "in life" operation- Process optimization and control of the outtasker through meaningful KPI management Show less

Takeover of the Application Support group with the task of debugging and rolling out all applications required for operations as part of a job rotation.Optimization of the cross-departmental cooperation with the test department and the rollout process.Successful reduction of outstanding software defects in production by 50%.Leading an interdisciplinary group of experts to reduce existing design defects and eliminate long-running defects

Telefonischer Kundensupport im Bereich Installation und Konfiguration von ORACLE Datenbanken, SQL Net, ORACLE Enterprise Manager, Export/Import und SQL-LoaderQualitätsprüfung neuer Datenbankversionen in den USA