Stephan Gramlich Email & Phone Number

As a dedicated leader with over 20 years of experience across Customer Care, Professional Services, and Business Partner Management, I am passionate about driving value for clients and empowering teams to exceed expectations. My journey has spanned roles in software and technology services, leading teams to deliver smart factory solutions, AI-driven SaaS platforms, and digital transformation projects across industries like automotive, banking, telecommunications, and large-scale engineering.Currently, as the Head of Customer Care & Technical Services at Koh Young Europe GmbH, I manage a multi-faceted team of engineers, developers, and service professionals, ensuring high-impact service delivery to over 2,000 clients. I am proud to have transformed our approach from reactive to proactive, significantly improving customer satisfaction and operational efficiency. I thrive on creating agile service processes that foster strong collaboration between customers, business partners, and our global teams.Previously, I held leadership positions that allowed me to integrate cutting-edge AI and machine learning technologies into customer service solutions, enhancing customer personalization and conversion rates in sectors like banking and automotive. My work has consistently focused on building strategic partnerships and aligning technology with business objectives to drive measurable results.With a Master’s in Business Administration (IT Management) and a solid foundation in Business Information Systems, I also contribute as a lecturer in IT project management at DHBW Mannheim, sharing industry insights and fostering the next generation of tech professionals.Outside of work, I channel my creativity as an electronic music DJ. Music provides a unique outlet for self-expression, and DJing challenges me to stay dynamic, read the crowd, and create memorable experiences—all skills that complement my professional life. Whether leading a team or crafting a set, I find immense satisfaction in building connections and delivering impactful experiences.Feel free to connect if you’re interested in exchanging ideas about customer success, professional services innovation, AI-driven service transformation, or the latest trends in electronic music!

Listed skills include Service Management, Project Management, Software Project Management, It Service Management, and 14 others.