Operations and Admin

Reporting directly to the Managing DirectorThe full operations of 46 bedroom country hotel300 pax conference center60 pax conference center30 pax boardroom style conference roomManaging entire scope of operations of the businessImplementing new procedures as well as maintaining high level of serviceManaging of 65 staff members, which includes:HOD staff 4 department managersFront officeWaiters & bartendersChefs and scullersHousekeepingRooms & laundryUpgrading of the roomsOverseeing maintenance and repairs of all buildingsOverseeing of staff in maintenance departmentWeekly timekeeping report for payrollRoster planning regarding off days of staffPlanning and issuing of daily dutiesControl of tools and assets, inclusive of daily issues and returnsMaintaining of stock levels, counts and purchases/ordersInvoice submissionsManagement of store rooms cleanlinessMaintaining of vehicle fleet, inclusive of services, repairs, cleanliness , fuel consumption and licensing renewalsWeekly inspectionsSecurity (Out sourced company)Management of staffDaily inspections of equipment and staffRecord keeping of theftAssisting departments during emergenciesHuman ResourcesInterviewing of potential new staffInitial and continued training of staffEnsuring service quality of staffEnforcing and maintaining of policies and rulesStaff work performance assessmentsChairing of disciplinary hearings (level 1) at own hotel as well as sister hotels in Bela Bela & ModimolleEnsuring that employment contracts is in line with the Labour LawIssuing of warnings, notices and dismissalsEnsuring services of fire and safety equipment including fire hydrants, water trailers, 83 fire extinguishersMonthly debtors meeting with sister hotels & head officeDealing with guest complaintsAll aspects of licensing and permits of the hotelWeekly stock control and stock orderMonthly stock takes of all departmentsInnKeeper hotel management systemEvery six months full asset audit

• The running of 24 Chalets, 2 Executive Suites; 3 Presidential Suites and 14 Lodge Rooms Camp• Managing of 80 permanent staff members• E-mails• Reporting to the M.D. directly• Daily-, Weekly- and Monthly Reports• Daily department meetings• Overseeing the smooth running of all departments-: F.O.H., F&B, Maintenance, Housekeeping, Stores, Staff Village• Review of stock reports• Review of weekly stock orders• Receiving of weekly stock• Weekly & Monthly stock takes and stock auditing• Recruiting, training and monitoring staff – All departments• Staff motivation• Dealing with poor performance of staff• Staff complaints and well-being• Implementing Legal Disciplinary Hearings• Overseeing continuous staff training• Staff contracts• Planning work schedules for individuals and teams• Confer and cooperate with other managers in order to ensure coordination of lodge activities• Meeting and greeting customers• Dealing with guest complaints and comments• Addressing problems and troubleshooting• Ensuring events and operations run smoothly• Supervising maintenance, supplies, renovations and furnishings• Ensuring security is effective• Carrying out inspections of property and services• Ensuring compliance with licensing laws, health and safety and other statutory regulations• Develop and implement policies and procedures for operations of departments• Inspect guest rooms, public areas, and grounds for cleanliness and appearance• Daily Diesel consumption of generators

Running the operations of the bar and entertainment

Running all aspects of maintenance

Issuing of stock, signin of stock, floats, cash-up, stock rotation, guest liaison