• Support analysis, design and testing on CRDM projects: Canadian and U.S. Basel Projects, Upstream Source System initiatives.• Work with business stakeholders and other SMEs to assess current capabilities, understand high-level business requirements and apply technical background/understanding in the development of System Requirements Specification (SRS) documents.• Collaborate closely with Application Owners, Application Managers, and Solution Designers as the business/functional counterpart in solution identification and maintenance.• Adhere to existing processes/standards including the system development life cycle (SDLC) and project management methodology (PMLC), business technology architecture, risk and production capacity guidelines and escalate issues as required.• Contribute to the development of project plans by participating in the scoping and estimating of proposed projects.• Act as a technical resource for business partners to ensure deliverables meet business and end-user requirements.• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.• Serve as a resource for the change enablement team as they evaluate training and performance support needs and design the training and performance support products.• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest.• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit.

• Manages computer system assets and software licensing. Analyzes, detects and corrects complex technical problems and deficiencies. • Consults with management for system needs, design, and operation. Provides assistance and direction to other Information Technology personnel.• Lays out a patching schedule for the year, organizes and creates change control schedules for UNIX and Intel. Reviews Health Check violations, organize and create change controls until closure. • Point person for Intel, UNIX, DB and any other delivery teams on the account for Audits. Reviews information provided from delivery before it goes back to the Auditor to ensure quality, clarity and accuracy. Primary interface between the monitoring and the Intel teams to fine tune alerts.• Works with the project managers and the delivery teams to prioritize issues and allocate the resources. • Maintains working knowledge of current industry information, vendor direction, new products, and technical architectures/approaches related to organizational needs. Plans, designs, and implements additions, upgrades, replacements, or retirement of computer, network, database management, or application systems.

• Created, maintained and organized account reports and analysis on client information leading to more efficient information sourcing and information management practices• Managed a number of databases by splitting and sorting documents and files for generic user groups and specific clients • Responsible for trouble-shooting and ensuring consistent operating systems and accessibility to database management systems.• Recommended and implemented changes to improve operational efficiency and minimize risk after learning the business objectives, processes and procedures of the firm and department.

• Handled all the customer inquiries with professional manner.• Recognized, priced and stored merchandise.• Maximize the daily sale target by upselling the products to the customers.