Stephan Koning Email & Phone Number

Alkmaar, NH, NL

Alkmaar, North Holland, Netherlands

As the Customer Success Lead, I oversee the daily operations of the Customer Success department, aiming to drive platform adoption across our customer base, leading to positive net retention rates.- Customer Success Program: Develop and maintain a strategic framework tailored to our segmented customer base, including specific success activities for each.

As a Customer Success Manager, I was responsible for guiding customers in successfully adopting the Betty Blocks platform to achieve their desired outcomes.- Gained a deep understanding of each customer’s organization, challenges, and needs to set clear, actionable goals.- Developed and managed a tailored Customer Success plan to guide customers toward.

As a Delivery Manager, I guided and trained customers from onboarding through to a scalable, self-sufficient application development program (Citizen Development), focusing on helping them achieve their objectives with the right mix of Betty Blocks platform use, skilled resources, professional services and Software Development Life Cycle (SDLC) best.

As a Digital Project Manager, I delivered applications on the Betty Blocks No-Code/Low-Code platform for diverse clients, overseeing each project from start to finish to ensure customer success. I also contributed to optimizing internal processes, developing templates and documentation, and training new Project Managers.Initiation: Attended prospect and.

Hoofddorp

- Managed projects to keep the MSP program efficient and cost-effective, focusing on faster hiring processes and lower costs. This included overseeing every step of the project cycle, from planning to completion, using SAP Fieldglass to automate hiring, onboarding, invoicing, and reporting for all temporary staffing needs.- Built strong relationships with.

Hoofddorp

- Led the MSP program for Sanoma Technology, making sure the process ran smoothly and met their goals. This included being the go-to problem solver for any escalations between Sanoma and its suppliers.- Prepared and led Quarterly Business Reviews with Sanoma’s main sponsors and stakeholders.- Analyzed and presented key metrics on spending, cost savings.

Haarlem Area, Netherlands

- Created the annual budget forecast, covering new sales, margin, costs, staffing, and expected results.- Developed the yearly branch activity plan with a clear vision, strategy, and roadmap to hit forecasted goals, and managed its day-to-day execution.- Supported and guided (Senior) Recruitment Consultants in their roles, helping them grow and reach their.

Haarlem Area, Netherlands

- Managed relationships with our top client, ensuring they got the best service and support.- Created quotes and renewals for new and existing clients, handling pricing strategies and negotiating terms.- Led annual price reviews and adjustments with clients.- Researched the market to find and target potential new clients.- Oversaw payments to keep.

Haarlem Area, Netherlands

- Searched for and pre-screened job candidates, finding great matches for open roles.- Matched candidates to job openings by learning clients' needs, interviewing candidates, and guiding them through their interview prep.- Kept a steady flow of new job openings to boost the branch’s market share, including cold calls, visits to prospects, and solid account.

Alkmaar Area, Netherlands

- Hit sales targets by connecting with customers and recommending the right products, accessories, and warranty options to fit their needs.- Set up product displays that were eye-catching and inviting, making sure everything looked its best to attract customers.- Handled in-home installations and fixed technical issues on-site, making sure customers felt.

Project Management Professional (Pmp)

Official Project Management Institute (PMI) course, based on the Project Management Body of Knowledge

Project Management Basics

Bachelor, Human Resource Management

Thesis: 'Managing development on competences'. Parttime study combined with my fulltime job at Adecco.

Mbo Niveau 4, Detailhandel (Retail Management)

Mbo Niveau 3, Detailhandel (Retail Management)

Vmbo Niveau 4