Stephan Lutton Email & Phone Number

Belfast Metropolitan Area

Responsible for the maintenance and troubleshooting activities related to software, hardware, and connectivity in datacenter environments across the globe.Backup, restoring and script work with SQL databases for Cloud products utilizing SQL ServerInvestigate and resolve issues reported by other departments regarding software, Microsoft Office products, email, connectivity, and general server issues.Create documentation for policies and procedures to be used for software installations, server configurations, or troubleshooting.Work closely with other Data Centre Operations groups worldwide to resolve issues or help with configuration changes/testingChange Management – Undertaking and ensuring the correct Change Management process is followed within the hosted environment, including the creation of Change Requests to the company standard, verification of Implementation/Rollback plans and scheduling with external teams to make certain that any changes are implemented correctly and on timeAdvanced knowledge of Company Applications and team responsibilities to make sure issues are escalated to the correct team in a timely manner, avoiding unnecessary delays in escalation/investigation that may impact end users/customers/the businessExperience:• Client-Server Applications in Enterprise Datacenter (SaaS)• SQL Server (2008R2 - 2019)/SSMS/SRS/SQL Server Replication• Windows Server 2008(R2)/2012/2016/2019• Microsoft Windows 7/8/10• Microsoft Office Suite (2013 - 2019, 365)• SCOM• Active Directory• Atlassian Jira & Confluence• GitLab• F5 LTM (Load Balancing)• IIS• Grafana/DataDog• Slack• Wireshark

Belfast, Northern Ireland, United Kingdom

Providing hardware and software application support to a wide customer base whilst building strong relationships with clients after acquisition. I work as part of the technical team for an industry leading security company that specialises in body worn camera technology, digital asset management and encryption. My main duties include:• Working as part of a busy helpdesk environment.• Categorising, replying to and resolving tickets on our ticketing system (Freshdesk).• Resolving tickets in line with our service level agreement.• Installing on standalone environments and client’s server.• Providing remote support typically through TeamViewer.• Install, organise, backup and restore SQL Databases for clients remotely. • Diagnosing technical issues and providing prompt solutions.• Explaining technical issues to non-technically minded individuals.• Liaising with other IT departments to ensure a working solution is provided for the customer.• Migrating customers from standalone solutions to our cloud environment.• Ensuring GDPR compliant solutions with customers evidential data held with the highest integrity.• Providing hardware repair of body cameras, ranging from lens replacements to battery replacements and case repair.• Use AWS to manage, report and analyse customer trends.• Configuring Linux devices (raspberry pi’s) for use with our products.• Providing in depth and interactive training for users.• Building healthy relationships with customers.• Created training materials for new members of staff.• Training and mentoring new members of staff.

Armagh, Northern Ireland, United Kingdom

Assisting with the staff shortages during the covid period.