Stephan Moss Email & Phone Number

As a Retail Store Manager, you’re ready to lead by example, go All IN, and rally & empower your team to give it their all in becoming the best in the world at connecting customers to their world.Responsible for all operations of a T-Mobile retail store. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, assets prevention & team leadership. Primary point of contact for employees of the retail store.Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.

Responsible for assisting with the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and profit results. Assess daily the stores' ability to meet/exceed customer expectations for ease of shopping, variety, freshness, cleanliness, food safety and regulatory compliance. Assist with coaching and development of store associates through both formal and informal interactions. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Essential Job Functions• Assist store manager and associates in the achievement of a favorable customer shopping experience• Lead teams in the planning, implementation and execution of merchandising and operating initiatives• Work with department leaders and associates to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, and other targeted goals• Drive sales working with department leaders to maximize sales and profits, reduce shrink and improve each store department's contribution• Assist the store manager in the regular store-level financial performance discussions to include developing budgets and other targeted goals with store associates• Promote and support strong relationships with local community organizations in the surrounding area in which the store operates• Serve as liaison providing feedback to Store Manager, District Manager and Coordinators on the effectiveness of Division merchandising and operational plans/programs• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports• Assist with the management of labor and supply costs daily to meet customer service and financial targets

Overall Purpose: Responsible for all aspects of the daily retail store operation. Key Roles and Responsibilities: Oversees the overall daily operation of a retail store. Responsibilities include supervising store employees, coaching and developing employees to succeed, hiring, firing, discipline, staffing, and scheduling of employees. Manages store to ensure that it meets sales performance and profitability criteria. Manages employees to ensure customer satisfaction. Oversees the maintenance of inventories at adequate levels, directs the promotion of sales, and supervises the maintenance of the appearance of the store. Completes accounting and reports associated with cash receipts and prices. Oversees store product inventory.

Overall Purpose: Responsible for all aspects of the daily retail store operation. Key Roles and Responsibilities: Oversees the overall daily operation of a retail store. Responsibilities include supervising store employees, coaching and developing employees to succeed, hiring, firing, discipline, staffing, and scheduling of employees. Manages store to ensure that it meets sales performance and profitability criteria. Manages employees to ensure customer satisfaction. Oversees the maintenance of inventories at adequate levels, directs the promotion of sales, and supervises the maintenance of the appearance of the store. Completes accounting and reports associated with cash receipts and prices. Oversees store product inventory.

Provides assistance to Store Manager in daily operation of a retail store. Key Roles and Responsibilities: Assist's Store Manager in daily operation of a retail store including execution of sales, service and customer experience initiatives. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed.

Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience.

At Comcast the Business Account Executive is responsible for the sale of integrated communication structures to small-to-medium business customers. Also responsible for developing and cultivating relationships with individual businesses and the community, while positioning the Comcast brand as a key component of the sales strategy, and Comcast's touchstones.-Assists with the creation and delivery of face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. - Assists with developing sales territory, including cultivation of local business partnerships and organizational affiliations.- Retains customer base by delivering on the Comcast Credo, ensuring a superior customer experience.

At Regions, the Branch Team Leader is a direct sales contributor for banking products and services. In addition to sales, we also are a support leader for the branch Sales, Service and Teller positions; ensuring branch service quality at all Levels.Primary Responsibilities* Achieve individual sales goals* Resolve customer and associate issues in Branch Manager's absence* Monitors branch service quality levels* Coaches staff to achieve branch sales and service goals* Assist in scheduling staff, making selection decisions, and reviewing and counseling staff

As a sales representative I have won numerous accolades due to my salesmanship. I can attribute all of my success to having a passion for what I do (customer service), the ability to connect with individuals from all walks of life, and being able to build resolutions for customers after listening to their needs . It is my belief that when a person truly believes in what he or she is doing then results will follow. Some of my result include but are not limited to Career Builder Graduate, Verizon Senate Member, Verizon Core Value Champion, #1 in New Growth Sales in Arkansas YTD 06/2013, #1 Small Business Growth YTD 06/2013 in Arkansas, and top in Revenue Growth YTD 06/2013.

Bachelor Of Business Administration (B.B.A.), Political Science And Government

Activities and Societies: Forensics/Debate Team, Dormitory Vice President, Flag Football, and Gulf Restoration Network Volunteer In my.

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Activities and Societies: Football, GPhiJ Step team, forensics team