Stephan Munsell Email & Phone Number

Lee'S Summit, Mo, Us

Atlanta, Georgia, United States

Manage multiple large customer’s projects with different business units ranging in all types of technical acumenPartner with Major Account Executives and Solution Engineers to ensure the customers are using Akamai products to the fullest extent possible to benefit their businessMaintain an open project pipeline of work and future goals for mutual success of the customer’s business and AkamaiFoster positive customer relations to become a trusted partnerConduct regular status calls with customers and internal team members to provide ongoing communication and status of open projectsLead weekly internal calls and manage Jira boards with multiple integrated account professional services teams to ensure work is prioritized and completed on timeSuccessfully pitch products resulting in additional spend and implementationProvide value confirmation to customers on purchased productsAssist in building and presenting customer and executive business reviews

Atlanta, Georgia

Worked strategically with customers to understand and document their needs and effectively recommended products to help meet their goalsSuccessfully pitched Noble products to customers which resulted in implementationPositively impacted customer relations by listening, empathizing, and providing productive solutions for both the customer and Noble SystemsSuccessfully communicated and demoed completed work and enhancements in a way non-technical customers could understandEffectively configured and customized contact center software, Windows and Linux servers, and databases for project implementationsQuickly troubleshot any issues with implementation and enchantmentsCompleted comprehensive test casing for each implementationLead go-live launch and resolved any issues post-launchCommunicated with customers at each stage of implementation while meeting needs and acting as technical subject matter expert

United States

Collaborated with Business Analysts to develop strategic plan for accomplishing team goalsResearched new data base management system, started implementation, and completed translation of smaller databases while documenting results Reviewed and documented employee complaints about website and ran unit tests and root cause analysis to develop plan for remediationCompleted strategic analysis on internal products and website features using Power BI to determine strengths and weaknesses and value of implementationResearched Cisco Spark and Microsoft Teams and gave recommendations on the best fit for the organization in lieu of WebExTroubleshot computer and cloud issues with a wide variety of users with different technical acumenHelped upgrade and reformat WebEx to eliminate common issues and provide needed enhancementsConfigured and maintained Avaya servers for desk phones Troubleshot cellular, desk, and soft phone incidents with a wide variety of users with different technical acumen

Grandview, Missouri

Completed basic maintenance of vehicles, engine replacements, and wiringGained skills in explaining automotive knowledge in an easy to understand manner, working with a wide variety of customers, and learning in a variety of ways from other mechanics.

Master'S Degree, Business Administration, 3.8

Bachelor'S Degree, Computer And Information Sciences, General, 3.8