Implementation And Environment Control Officer
Current• Planned and executed technology upgrades across QA, UAT, and Production environments, ensuring smooth transitions and minimal disruptions to operations.• Ensured on-time, error-free deployments by adhering to IT change management standards, improving deployment efficiency and reducing downtime.• Reviewed and maintained operational documentation in compliance with NCB standards, improving process accuracy, consistency, and overall team efficiency.• Led test case execution for core banking systems, quickly documenting and resolving exceptions to enhance system stability and reduce post-release issues.• Conducted daily environment checks to proactively identify potential issues, ensuring uninterrupted service and mitigating risks.• Organized and managed IT infrastructure change schedules, facilitating smooth transitions with minimal impact on business operations.• Reduced the risk of costly delays through proactive project planning, leading to significant operational cost savings.• Managed and resolved customer issues, achieving a 98% SLA adherence rate and improving customer satisfaction.
