Technical Solutions And Support
CurrentApplication Support (Fasihi Enterprise Portal - FEP)-> Portal support-> Project management support (Installation, Configuration, Content)IT Support and Administration-> Ticket handling (Advanced Helpdesk, ServiceNow)-> Internal Helpdesk (Hardware setup and configuration + Upgrades, Software setup and updates, Troubleshooting, Meeting room support)Analysis/Procurement/Administration and Organisation-> Hardware + SoftwareTraining and Induction-> Training new employees in support topics-> Supervision of interns and trainees