Stephan Risi Email & Phone Number

Newmarket,Ontario

Newmarket

Focused on exceptional consumer experience by greeting each consumer as they enter the location with prompt, courteous and friendly serviceUsed suggestive selling techniques and make product recommendations to all consumersActed as a role model and motivate employees to attain individual and team sales goals dailyManaged all aspects of store operationsFollowed all company policies and practices regarding to deliver operational excellence in all areas including human resources, visual merchandizing, marketing, loss prevention, operations and safety and security of people and assets while adhering to applicable federal, state and local laws.Maintained store appearance and backroom organization and represent Crocs professionallyIdentify and any Ambassador's performance concerns and coach on the spot to correct Mastered all daily operational tasks and train new Ambassadors in all areas.

* Hit and exceeded sales goals on a consistent basis. * Provided prompt and successful assistance regarding customer inquiries. * Graduated the I.L.P leadership program.(Management training program) * Averaged 20 calls per day with regards to customer problem solving concerns and new product information. * Implemented morning sales and shop conversations. * Prepared operating and functioning live demos. * Conducted weekly inventory counts. * Responsible for opening and closing obligations. • Provided on going training thought role plays and development coaching. • Organized monthly training seminars with vendors.

Ensured successful daily communication with distributors was completed, including the finalization of order processing and purchasing. * Conducted regular staff communication interaction with clear and concise expectations. * Successfully maintained a positive customer relationship by assuring the uppermost attention to quality of food, service and atmosphere. * Educated new employees as to the standards of quality that was expected in the restaurant with regards to responsibilities and policies.

Promoted from sales to assistant manager in one year.* Earned sales person of the the month 9 months in a row. * Responsible for opening and closing obligations. * Assisted store manager with daily routines. • Monthly sales evaluations of sales associates. • Provided on going training through role plays and development coaching.