• Analyze work order volumes to forecast staff resources needed to meet business objectives, workload demands and performance expectations• Ensures optimal resource planning and scheduling• Make forecasting and scheduling decisions using forecast tools• Analyze and monitor work orders strategies and impacts to the business• Serves as a liaison for operations and leadership teams to develop and ensure business goals are achieved

• Analyze work order volume to monitor staff resources to meet business objective workload demands and performance expectations• Make real time decisions on operating events to determine the impact to employees/customers using system monitoring tools• Determine the root cause during an operating event by analyzing and closely monitoring real time data• Create new analytical tools that provide solutions to internal issues

Monitors service quality index and implement new ideas and processes to improve stations overall score• Responsible for hiring, terminations, coaching, skills development, and staff productivity• Plan, organize, staffs, directs and controls the day-to-day operations• Manages the company’s contractual relationship with contractors• Conduct and document business discussions with contractors regarding service and compliance related issues• Ensures compliance to Department of… Show more Monitors service quality index and implement new ideas and processes to improve stations overall score• Responsible for hiring, terminations, coaching, skills development, and staff productivity• Plan, organize, staffs, directs and controls the day-to-day operations• Manages the company’s contractual relationship with contractors• Conduct and document business discussions with contractors regarding service and compliance related issues• Ensures compliance to Department of Transportation requirements• Ensures compliance with company policy and federal, state and local regulations• Conducts thorough vehicle maintenance checks and audits vehicle maintenance records in accordance with contractually agreed upon standards and DOT requirements• Communicates contractual changes and issues with contractors• Assists third parties regarding customer service• Accompanies sales professionals on local account visits and addresses any customer issues• Conducts safety meetings with employees, leads safety committees and performs safety inspections• Leading a district level focus group on disputed deliveries and improving the customers delivery experience Show less

• Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis• Investigates potential performance issues and address with contractors• Review inaccuracies in generated reports with appropriate parties• Ensures errors are correct in appropriate systems and verifies accuracy of metrics reported• Communicates with contractors regarding load plans and implements changes in the Vision program• Review operational metrics with contractors that… Show more • Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis• Investigates potential performance issues and address with contractors• Review inaccuracies in generated reports with appropriate parties• Ensures errors are correct in appropriate systems and verifies accuracy of metrics reported• Communicates with contractors regarding load plans and implements changes in the Vision program• Review operational metrics with contractors that will affect daily planning and performance including service and customer satisfaction• Investigates customer service complaints and communicates with contractors to resolve customer complaints• Responsible to ensure contractually agreed upon standards and Department of Transportation requirements are adhered to for both company and vendor equipment• Creates and maintains vehicle files in accordance with DOT regulations• Assist in the development and implementation of corrective action plans if any discrepancies or violations are discovered during process audits• Accurately enter all dispatch events into the online systems to ensure timely delivery and pickup of trailers Show less

• Provided clerical support to management and operational functions• Review and research data in various systems to support functional areas• Compile data and provides various regular and adhoc reports to management for review• Served as a frontline customer service to resolve, solve and/or escalate customer inquiries and issues• Assist management with station process audits• Mitigated loss and damage with quality assurance and loss prevention• Research and trend loss… Show more • Provided clerical support to management and operational functions• Review and research data in various systems to support functional areas• Compile data and provides various regular and adhoc reports to management for review• Served as a frontline customer service to resolve, solve and/or escalate customer inquiries and issues• Assist management with station process audits• Mitigated loss and damage with quality assurance and loss prevention• Research and trend loss and damage to identify root cause• Compiled required documentation to establish and maintain DOT required files• Track a variety of metrics such as complaints, maintenance compliance Show less