Stephan Silva Email & Phone Number

Vancouver, British Columbia, Canada

· Develop strong customer loyalty within current accounts to help cross-sell and up-sell opportunities, along with creating a strong referral network;· Collaborate with peers and management around ways to continually improve the sales organization;· Analyze opportunities and develop strategies to drive growth in generic product purchasing;· Apply knowledge of the customer's business to develop optimal solutions;· Proven track record for developing targeted offerings and closing large/medium deals;· Develop and execute a business plan to maximize opportunities to achieve sales budgets and key objectives within defined industry and geographic territory;· Work with the store on all special projects such as demos, trade events, remodels, new store openings, etc;· Provide training of new products;

North America, South America

• Managing international accounts and working closely with distributors, hospitals and surgeons; • Planning, conducting and participating in trade shows, consumer seminars and industry conventions;• Problem solving and client interfacing;• Maintaining detailed database of prospects and customers and documenting sales calls;• Overseeing key accounts with exhibited growth from 30% to 60% in first semester and achieving 120% sales; • Developing monthly and yearly sales and budget forecast; • Business plans for specific territories;• Communicating and publishing results to Sales Managers;• Presenting samples of medical products to customers;• Conferring with clients to discuss their needs and submitting new ideas to the design department;

Montreal, Canada Area

• Creating, developing and implementing sales strategies for South American market;• Organizing, and attending International Trade shows;• Planning, organizing and managing all sales activities;• Identifying, analyzing and implementing new methods and techniques to determine sales growth; • Establishing and implementing sales objectives and goals; • Assisting, supporting and coordinating sales personnel in performing daily sales activities; • Troubleshooting customer complaints and problem solving; • Handling promotional materials and coordinate advertising; • Compiling and tracking sales data; • Developing and supporting positive relationships with vendors and distributors; • Ordering and maintaining materials and merchandise; • Continuing customer interface and providing post-sales support to clients• Overseeing key accounts with exhibited growth from 12% 85% in two years;

• Overseeing national and international purchases for the Diplomatic Mission of the Department of State and U.S. Agencies in Brazil;• Preparing and submitting purchase follow-up reports, market analyses, bids and quotations;• Analyzing renovation and construction projects of U.S. Embassy residences;• Managing the provision of materials required and contracting of the necessary labour for the completion of assigned projects;• Preparing detailed International credit card expenses worksheet to be utilized for international and local purchases;• Drafting reports for pending procurement requests;

Brasília, Distrito Federal, Brazil

Responsible for managing of a team performing analysis of documents for fraud prevention.

Responsible for recruiting and hiring process, handling paychecks and benefits, overtime control, administration of health insurance and meal allowances contracts;Manage company’s executives credit cards; Administration of contract with travel agency (BBTUR);Coordination of events, symposiums, as well as manage company’s hired to provide support to events.Maintain vendors payments (records, managing contracts, cost negotiations);Responsible for overall travel coordination and arrangements;Prepare purchase orders for materials and services;

Professional Course, Business, Management, Marketing, And Related Support Services

Marketing - Professional Sales Skills

Bachelor'S Degree, International Business/Trade/Commerce