Stephan Smith Email & Phone Number

Tampa, Florida, United States

Handle intake calls that involve gathering information to prepare Tricare Beneficiaries for triage with aRegistered Nurse concerning emergent issues requiring attention within 24 hours.Provide Tricare Beneficiaries with resource information including phone numbers, addresses and hours ofoperation for local Covid 19 testing locations, as well as appointing to Military Treatment Facilities, UrgentCare Clinics and Emergency Rooms as recommended by a Registered Nurse.

Tampa/St. Petersburg, Florida Area

Assisted in a very high volume of referrals for durable medical equipment, orthotics, prosthetics, medical supplies and more for workers'comp and to a lesser extent, auto policy claimants.Obtained authorization from the insurance carrier and processed purchase orders for the dispensing vendors.Followed up with all parties involved through various stages up until delivery and/or the return of rental equipment.

Tampa/St. Petersburg, Florida Area

Assisted a very high volume of client employees over the phone with Tier 1 technical support issues following procedures according to which one of three separate clients they represented.

Assisted a high volume of customers over the phone with purchasing tickets, donations and show information.