Stephan Ward, Capm® Email & Phone Number

Washington Dc-Baltimore Area

• Practiced and developed SAFe (Scaled Agile Framework) code, in the Caseflow Application, for the Veteran Affairs, resulting in a 30% increase in development efficiency and a 20% reduction in project delivery time.• Designed, developed, and deployed the highest-priority project of 2022 for Veteran’s Affairs, enabling the Appeals Modernization Act (AMA) Board of Appeals to split appeals into multiple-streams. This innovation allowed the VA to process appeals in complex state conditions, resulting in a 40% improvement in appeals processing time.• Streamlined the installation and application build process for the Caseflow Application on the Windows 11 platform by creating Docker containerized Standard Operating Procedures (SOPs). This initiative reduced the average time required from 1 to 2 days to just two hours, resulting in a 75% decrease in deployment time.• Led the Tier 4 resolution and remediation team by developing comprehensive SOPs to address stuck async REST API threads, data handling issues, and updates related to claims, claimants, veterans, payee codes, tracking, notifications, and end-user privileges. These SOPs improved issue resolution time by 50% and significantly enhanced the efficiency of the Tier 3 Support team.• Collaborated with the Optimization team to enhance various developer projects by optimizing dynamic Arel queries, SQL queries, and asynchronous jobs and methods. These optimizations led to a 25% improvement in application performance and a 30% reduction in database response times.• Actively participated in release management discussions and collaborated with tech leads to implement efficient Git flow merge strategies, effectively preventing conflicts and ensuring smooth and streamlined code integration.

Denver, Colorado, United States

• Coordinated, designed, and developed cross-platform (Apple, Android, and Desktop) Software-as-a-Service (SaaS) solutions and hardware for clients, aligning them with the company’s strategic plan. Successfully delivered projects within defined timelines and budgets, ensuring client satisfaction and business objectives were met.• Developed robust SaaS platforms catering to diverse industries such as health information, banking, mining, oil and gas, real estate, and property management. Leveraged industry-specific best practices and technologies to deliver scalable and secure solutions that addressed clients’ unique needs and drove business growth.• Drafted comprehensive End User License Agreements (EULAs) that provided customers with explicit licenses for limited usage of the software, clearly defining revocability, transferability, and non-transferability terms. Ensured compliance with legal licensing requirements while protecting the company’s intellectual property rights.• Prepared and executed high-level executive Statements of Work (SOWs), Request for Information (RFI), Request for Proposal (RFP), and contract proposals. Developed compelling and persuasive documents that effectively communicated the company’s capabilities, value proposition, and competitive advantage, leading to the successful contract agreements and new business opportunities. • Led the recruitment, training, and professional development of a high-performing team of IT professionals and staff. Implemented talent acquisition strategies, mentorship programs, and skill enhancement initiatives to foster a collaborative and growth-oriented work environment.• Strategically planned, organized, scheduled, and supervised day-to-day technical support activities, including troubleshooting, customer service issue resolution, approval processes, and on-site installations. Ensured efficient resource allocation, optimized workflow management, and maintained high levels of customer satisfaction.

Bacholers Of Science - Bs, Software Development, Information Technology

Master Of Science - Ms, Information Technology Management

Bachelor Of Science - Bs, Biochemistry