Stephan White Email & Phone Number

Ballwin, Mo

 My responsibility was to “Migrate” national accounts manually though Salesforce. I triaged, analyzed, and interpreted data within the billing matrix. I implemented. Jobs, through fallout. I supported my team members by transitioning my work in CSG. I also used SharePoint, Salesforce, I managed business flows and developed solutions for the business functions across all infrastructures and core businesses.  I utilized Microsoft Outlook to inform customers of their migrations and confirm the scheduled date. Utilized CRM and Agile methodologies. Migrated over 200 accounts within that time frame. Implemented plain old telephone services in Device Delete, BPS, SAT.

Maryland Heights, Mo

 My responsibility was to transition “BULK” accounts manually or though TMS Automation. I analyzed and interpreted data within the billing accounts. I implemented. Jobs, Renewals, Debulking, of accounts through fallout. I supported my team members by transitioning my work in CSG. I also used SharePoint for all of my resources i.e. Codes, work templates, and processes. billing ticket research, single view, performed bill audit trails to assess billing charges and cost issues. I managed business flows and developed solutions for the business functions across all infrastructures and core businesses.

Maryland Heights, Mo

 My responsibility includes triaging trouble tickets that flow into the “War Room.” Responsibility was to track and analyze network issues. Reported to stakeholders, [;Leadership across business lines. I analyzed and interpreted data Experience with testing & deployment tools. Interacted and supported QA team Development team to assist with their testing. As an analyst I determined the root cause of the trouble tickets I work. I place and track those issues in an excel spreadsheet and track Critical, Medical Emergencies, (TOS) Tech on Site issues, and Chronic Occurrences. I implemented resolution through apps like SAT, Neustar, Gateway Management, SCOPE, UIM, Billings apps BPS, CSG, BHN.

Town And Country, Mo

 Provide Tier II support to Field Ops Technicians on Day of Job for all residential video, voice and data. Perform basic troubleshooting for all residential services, provisioning, switch, and network issues. To resolve issues related to Neustar’s, TPV, porting issues, adding or deleting equipment, reconnecting services and repairing modem swaps. Provide support for installation and repair issues that fallout from the IVR and Tech Mobile systems. Investigate and resolve all installation exceptions and update the technician as required. I had access and navigated systems, and applications such as: Scope, CSG, OSM, OMSe, Device Management, ASTONISH, Meta Switch, Voice Log, and any other applications required to perform my job responsibilities. I monitored work queues and maintained compliance for all calls in to the Day of Job group. Successfully log all calls in the call tracker to capture reasons for fallout.

Ballwin, Mo

 I Quality Checked pre-sales order entry activities for some complex serv ice orders specific lines of business. I managed MACD, Conversion, to ensure the order would flow downstream to installation across business line organizations. Followed up with stakeholders to validate LOA and confirm (SLA) contract agreements. I served as the point of contact to sales support, order fulfillment, and partners to answer any questions and resolve any issues that would prevent the order from flowing downstream through Salesforce Management Tool. I would resolve issues and escalate them in a timely manner. I validate customer sites for serviceability, verify site surveys, site construction and validation, BCP porting & installation, voice, coax, DIA, FIA, managed services. Triaged orders that flowed from Sales Support.