Stephan White Email & Phone Number

Ballwin, MO

 My responsibility was to “Migrate” national accounts manually though Salesforce. I triaged, analyzed, and interpreted data within the billing matrix. I implemented. Jobs, through fallout. I supported my team members by transitioning my work in CSG. I also used SharePoint, Salesforce, I managed business flows and developed solutions for the business.

Maryland Heights, MO

 My responsibility was to transition “BULK” accounts manually or though TMS Automation. I analyzed and interpreted data within the billing accounts. I implemented. Jobs, Renewals, Debulking, of accounts through fallout. I supported my team members by transitioning my work in CSG. I also used SharePoint for all of my resources i.e. Codes, work.

Maryland Heights, MO

 My responsibility includes triaging trouble tickets that flow into the “War Room.” Responsibility was to track and analyze network issues. Reported to stakeholders, [;Leadership across business lines. I analyzed and interpreted data Experience with testing & deployment tools. Interacted and supported QA team Development team to assist with their.

Town And Country, MO

 Provide Tier II support to Field Ops Technicians on Day of Job for all residential video, voice and data. Perform basic troubleshooting for all residential services, provisioning, switch, and network issues. To resolve issues related to Neustar’s, TPV, porting issues, adding or deleting equipment, reconnecting services and repairing modem swaps..

Ballwin, MO

 I Quality Checked pre-sales order entry activities for some complex serv ice orders specific lines of business. I managed MACD, Conversion, to ensure the order would flow downstream to installation across business line organizations. Followed up with stakeholders to validate LOA and confirm (SLA) contract agreements. I served as the point of contact to.