• Deliver comprehensive patient assistance by addressing insurance, billing, and scheduling questions, ensuring a high level of customer satisfaction.• Provide support for a range of tasks including Medicare and Medi-Cal billing, managing HP chats, navigating Genesys phone systems, and assisting with IT issues, as well as clarifying benefits and eligibility.• Responsible for quality communication between Client and plan members, providers, employer groups, internal departments and external agencies. • Utilize active listening skills to improve overall patient experience, as evidenced by increased favorable responses in service surveys and QA scores• Manage patient inquiries effectively, ensuring account resolution, resolving claim and billing issues, and medical service questions.• Managing invoice, maintaining records remotely, and ensuring compliance with regulations• Provide outstanding customer support, handling a substantial volume of calls with a focus on service quality

• Oversaw Section 8 voucher issuance, preference checks, RFTA completion for over 100 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.• Secured owner ID, leases for HAP contract approval.• Accurately calculated rental portions for clients and owners.• Reviewed documentation and input data utilizing• TENMAST program to update and maintain client records.• Applied housing regulations and procedures accurately and effectively to ensure compliance and meet deadlines.• Safe guarded high level confidential federal documents for over 100+ applicants.• Facilitated weekly housing workshops briefings with new program recipients to ensure understanding and compliance.• Assisted in developing team members by providing backup training support to contribute to the overall team success.• Answered questions and provided information to the general public as required.

Conducted comprehensive assessments for the placement of vulnerable populations into temporary housing, ensuring assess to essential housing, legal services, and public benefits.Collaborated with clients to achieve employment objectives and secure permanent housing, while coordinating support for mental, physical and educational needs.

• Assisted clients in breaking the cycle of homelessness by moving them to interim housing and rapidly obtaining permanent housing.• Helped clients with housing applications and surveying the rental market for affordable housing.• Identified appropriate permanent housing options based on client’s individual needs.• Advocated for clients during the application process with prospective landlords.• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.• Located and secured long term housing for homeless families experiencing mental illness and other health related issues.• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.• Coordinated and completed client home visits.• Planned, developed, and conducted workshops to promote different programs and educate public on available services.

• Streamlined billing procedures utilizing Medisoft programming and managed medical documentation, resulting in improved financial accuracy and insurance payment security.• Implemented organizational systems for both physical and digital records, enhancing office efficiency and workflow process effectiveness.•Responsible for quality communication between Client and providers, employer groups, internal departments and external agencies.