Stephan Alonso Email & Phone Number

San Ramon, CA, US

As a Technical Account Manager at Five9, I specialize in guiding enterprises towards successful contact centre solutions. With a strategic focus on advising C-level executives, contact centre managers, and directors, I ensure client satisfaction by leveraging my expertise in post-implementation support, strategic consulting, and ongoing optimization.

Mississauga, Ontario, CA

In my role as Telecommunications Manager, I am responsible for overseeing a team of Telecom professionals, and managing all of Bayshore Health Care’s telecommunication needs across all of Canada, such as: Cisco Unified Communications with over 2000 devices, Blackberry UEM with over 7000 endpoints, and Five9 VCC with 1400 agents and 200 campaigns. Key.

Mississauga, Ontario, CA

As a Telecom Team Lead, I've successfully led a team of Telecommunication Professionals in the development and management of Cisco UCCX call centers and management of a Blackberry UEM deployment for over 7000 endpoints. My leadership and expertise in Cisco UC resulted in the successful design, implementation, and optimization of various telecommunication.

Mississauga, Ontario, CA

• Management of all telecommunication systems, such as Cisco Call Manager, Cisco Unity, eFax, Blackberry Unified Endpoint Management (BES12), Telecom billing Management. Supported end users, as well as technical staff to.
• Designed and Deployed Cisco Call Manager to 100 locations across Canada
• Cisco UCCX Scripting of call centre application scripts
• Migration from PRI/1FLs to SIP for 100 locations across Canada, to provide cost savings, and more efficient central management of phone lines
• Blackberry Unified Endpoint Manager (BES) 12.10 management of over 6,000 devices (BBOS, iOS, Android)
• Maintenance and administration of eFax server which sent & received over 100,000 pages a month

Mississauga, Ontario, CA

• Technical team lead for clinical documentation project to migrate clinical and personal support workers to a new mobile clinical documentation platform. Provided support to staff to guide them through the transition to.
• Provided key stakeholders recommendations of hardware and software solutions
• Developed a technical curriculum and trained staff so they could become proficient in the new system, and ensure the highest quality of care to our clients
• Provided 3rd level support to service desk

Mississauga, Ontario, CA

• Ensuring the availability of information technology and telecommunication systems and provided second level support as requiredKey Contributions
• Management and Deployment of VMWare Virtual Machines
• Team leadership, and organized cross training
• Data Centre maintenance
• Management and maintenance of 50 Nortel BCM Phone Systems
• Deployed Mobile VPN to 1000+ devices

Mississauga, Ontario, CA

• First level helpdesk providing support to both on site and remote employees across Canada in a Citrix Environment. Created training programs and documentation for new user onboarding. Participated in 24x7 on-call.
• Deployment of Desktops and Laptops using Norton Ghost
• Developed and maintained inventory system to track all company assets
• Implemented secure instant messaging software for instant communications between employees

Photography, Photography

Computer Science, Information Technology