Lead contact for all escalated customer issues, resolving them promptly through Zendesk for the Crackle Plus website and apps. Later transitioned into Content Programming Specialist where I supported programming staff in merchandising strategy and to schedule a large volume of movies, TV shows, and on-net stunts across all O&O Apps, distribution partners, and FAST channels.

At Cinemark, I serve as an integral part of the executive management team to provide overall operations support for the theatre. I proactively led teams to ensure achievement of business goals in revenue, expense, profitability, guest satisfaction, inventory control, and employee morale. I control costs, including all direct operating expenses, purchasing, and ordering for concessions and other operational supplies. Last, I monitor risk management, employee and guest safety, loss preventions, and emergency management. Key contributions include:• Oversee guest relations, marketing, and promotions of feature film engagements, scheduling show times and the timely delivery of show times to all proper channels.• Ensure that customer service is delivered with excellence and appropriately handled guest concerns.• Ensure the best movie picture and sound quality, providing technical support to media software and machines when needed.

In this role, I managed guest experience, people development, and systems consistency in the theatre and oversaw guest relations, resolving issues and recognizing staff for outstanding service delivery. I ensured compliance with TCL programs and processes for theatre operations and optimized business results to achieve budget and annual operation plans for the theatre. Key contributions include:• Managed private accounts for studio buyout for major public and private film premieres, screenings, and festivals to increase revenue.• Managed staffing, education, compensation, performance management, scheduling, payroll, compliance professes, and site film processes to maximize revenue.• Served as a role model of the company’s operating philosophy, including building a learning community to uphold operational standards, provide feedback, and create conditions for organizational development.