Stephan Den Heijer Email & Phone Number

Rotterdam, Zuid-Holland, Nederland

In my role as Senior Customer Experience Manager, I lead the onboarding process for mid-market customers, ensuring they have a smooth and positive experience from the start. I collaborate closely with cross-functional teams like Sales, Product Development, and Customer Support to enhance every touchpoint of the customer journey. A key part of my role is mentoring junior team members, driving process improvements, and advocating for our customers within the organization. My focus is on delivering exceptional customer experiences while supporting my team and aligning our strategies with broader business goals.

Rotterdam, Zuid-Holland, Nederland

Solo onboarding of companies onto the platform. Advising best practices and providing excellent communication to ensure the highest achievable retention.

Den Haag, Zuid-Holland, Nederland

Nederland

Amsterdam, Noord-Holland, Nederland

• Establish and implement the systems and procedures for an international B2B support framework• Analyzing and providing second tier support by coordinating between first tier and internal stakeholders to find (structural) solutions• Assess support interactions based on Tiqets quality standards• Analyze customer service metrics and suggest and implement actions to further improve on those• Map the need for training and on-boarding programs and initiate improvements

Den Haag En Omgeving, Nederland

• Coordinate Customer Support teams in the Netherlands, Belgium, UK & Australia• Supervise day-to-day operations• Recruite, guide & train employees to provide excellent service together• Develop processes, documentation & knowledge database• Review & provide feedback to improve both written & telephone communication with customers.• Analyze the data to detect or prevent problems & retrieve insights• Coordinate with other Heads of Departments to achieve the company’s OKR’s• Collaborate with tech teams to implement solutions for the website & Backoffice

Den Haag En Zoetermeer

• Financiele administratie • Trainee Managers opleiden en Floormanager begeleiden• Personeels rooster maken• Omzetplanningen maken• Sollicitaties houden, contracten aanmaken en oriëntaties houden

Zoetermeer

• Crewtrainers team aansturen en Training systeem beheren• Bijverkoop beheren en nieuwe acties plannen • Voorraadbeheer

Den Haag En Zoetermeer

• HACCP controle• Taken verdelen onder medewerkers

Den Haag

• Trainen van nieuw en ervaren personeel• Voorraad tellingen ‘• Coachen

Den Haag

Keuken, Kassa & Lobby werkzaamheden

Den Haag En Omgeving, Nederland

Voorraden bijvullenLading lossenMagazijn werkzaamheden