Stephane Chouapi S. Email & Phone Number

Canada

Social Company - Non profit organizationWe are committed to helping new immigrants take their place in Canada. This is why I&E is doing its part to help Canada better integrate these immigrants looking for a new start in Canadian society.

Canada

Managing users accessManaging Active DirectoryAssisting end-user onsitePreparing and installing a computer for the new employeesOpen and resolve the tickets Building a training manual for end-usersManaging office 365 licences, emails, IT stocks

Quebec, Canada

Quebec, Canada

https://www.axesnetwork.com/

Cameroon

Community ServiceTaking advantage of the information technology, we do understand crucial information is today for everyone and this led us to put in place SOUWAPS in Cameroon to alleviate the lack of information people is facing on a daily basis. Sharing the right information to the right person and at the right time becomes one of our value.

Quebec, Canada

 Mise en place des procédures de service support Coordination et supervision des suivis technique (bug) via l’ outil de support JIRA Gestion des projets de service (Envoie de technicien sur site, Soumission, Commande )  Support technique aux usagers à distance Technologies & Applications: Windows 7, Jira, DNS, DHCP, Teamviewer, RDP, Excel, SAP

Quebec, Canada

- Management of Human resources on site- Coordination and supervision of the installation on site- Training and Demo of Innvue solution onsite- Customer service support - Administration of windows 7,8,10 & web server 2008 R2 & Linux (debian)- Basic knowledge of coaxial technology - Programming Tvs ( samsung, Lg, Philips, panasonic ...)- Implementation and treatment of the movies received from the studio (Sony, Eone, Criterion...etc)- liaising with the developers on some systems bugs- 24/7 application diagnostic and support of innvue solution

Quebec, Canada

Services Insurance ( Mobility and Sat TV - Bell Canada )- Administration of Bell Services ( Voice, Text, Data, Roaming ,Sat )- Managing of Bell Subscribers' accounts via NM1, GSC, RMS ,Multivu- Customer Support ( Prepaid & Postpaid )- Monitoring and Prevention ( Sim Swap , Password change, HSPA & CDMA ...)- Frauds Escalation to Bell Agents - Billing

Quebec, Canada

- Implementation of computer system- Maintenance of equipment- Local & remote Support- Facilities and peripheral components

Quebec, Canada

- Managing Swifta's IT and Senior Consultant - Troubleshooting Mobile Money system's issues based on Fundamo Enterprise Edition solution- Advices and expertise on F.E.E solution

Democratic Republic Of The Congo

-Installation and administration of Fundamo Enteprise Edition(F.E.E) based on Glassfish application -Basic knowledge on administrating the Thales device hardware security module (HSM)-Basic knowledge on administrating LDAP Apache DS , Oracle DS & Active Directory-Systems Administration Solaris 10 and Oragle 11g.-Administration of Nagios tools-Provide an internal and external support through different tools ( Telephone , Email, Jira , Teamviewer, Reques Tracker, Remote desktop, Remedy )-Managing Incident through the CRM Tools -Query the Database based on the SQL commands through Oracle client s (Toad, Squirrel, Sql Developer)-Manage and Ensure documentation of Job tasks Required, Occured incident, Resolution process including communication to people or department involved.-24 by 7 application diagnostic and support on M-Pesa solution

Congo - Brazzaville

Systems Administration ( unix) Monitoring of Mobile Money services Telephone and ticket support for advanced customer's technical issues Follow Up on Bug Tracking Software and liaising with developers Training and supervision of Junior Administrators backups/recovery and reporting Integration and troubleshooting with 3rd party :IN Platform ,Fundamo windows security server, Axon ,Bill Manager ,S@t Gateway , Zeus 5.1 (LB) Deployment of new features : Bill Payment , USSD VMware ESX Server administration and 1st level support

Douala - Cameroon

Monitoring network status Making an alert and controlling the problem – solving Making a daily report Installation and configuration of monitoring tools Customer Support : 10:00 pm – 7:00 am

Diploma, Consultant En Immigration Canadienne, 3.61

Dess ( Post-Graduate Diploma), Administration | Governance - Audit - Security In Information Technology

-Infrastructure technologique -Gestion de la continuité et des risques -Audit et contrôle informatique -Acquisition et mise en place des.

Diploma, Information Technology

Activities and Societies: At Andra pradesh - India - Windows server 2003 - Linux - Exchange server 2007 - Ethical hacking Certifications.

Bachelor, Mathematics And Computer Science

Activities and Societies: UBMA (university of Buea Maths Association )