Stephane Clar Email & Phone Number

Mexico City, Mexico

Hilton Mexico City Reforma

Hilton Lima Miraflores

Curacao

Hilton Mauritius Resorts And Spa

193 rooms, 5 stars, 6 Food and beverage outlets, boathouse, Spa, banqueting up to 350 pax.• In charge of all operational department of the hotel (Front Office, Housekeeping, Banqueting, Kitchen, IT, Maintenance, Food and Beverage, Entertainment, Spa)• Responsible for quality audits• Ensure that hotel is compliant with health and safety• Cover Duty Management shifts.• Substitute to the General Manager when away from the hotelAchievement: Best SALT Overall breakfast for the region 2 years in a row (2012,2013)

Cairo Ramses Hilton

771 rooms, 13 F&B outlets, shopping center.In charge of all operational departments.Present during the Egypt's June 2013 revolution.

Hilton Madrid Airport

284 rooms, 15 meeting rooms, 2 restaurants, 1 barIn charge of all operational department of the hotel (Front Office, Housekeeping, Banqueting, Kitchen, IT, Maintenance, Food and Beverage)• Responsible for quality audits• Ensure that hotel is compliant with health and safety• Cover Duty Management shifts.• Substitute to the General Manager when away from the hotelAchievement: Initiating the STEPS program and convincing the board of the region to adopt it for the rest of Europe. Savings around 8M euros.

Hilton London Kensington

601 Bedrooms4 Star11 Meeting and Event Rooms (max capacity 300 dinner)1 Restaurant (150 seats), 1 bar (82 seats), Room Service (24 hours), MinibarResponsibilities include:In charge of Food and Beverage and banqueting for the hotel (£3M a year; team of 50).Produce the yearly/monthly and weekly F&B forecast.Draft the schedule for the department and ensure that we control payroll costs.Control beverage for the entire hotel the hotel.Cover Duty Management shifts.Maximise revenue within the F&B outlets and banqueting through the use of a marketing plan. Ensure that the department is compliant with health and Safety.Achievements: - Roll out of the Hotel operating model. Reorganisation of the department and cross training of the team.

Hilton London Docklands - Group

365 bedrooms4 Star26 Meeting + Events Rooms (max capacity 300 dinner)Responsibilities include:Responsible for the conference and Events team and reservation team.Producing weekly reports for revenue meeting review.Taking incoming Events Enquiries.Diary Management.Maximising each phone call to it's full potential.Customer liaison from the first phone call to their arrival at the hotel.Ensuring a full understanding of the guests needs.Completing detailed and accurate function sheets to ensure a clear hand over to the operation teams.Participate in duty management shiftsAchievements: - Pilot hotel for the new revenue structure for Hilton.

Hilton London Docklands

365 Bedrooms4 Star 26 Meeting + Event Rooms (max capacity 300 dinner)Responsibilities include:Taking incoming conference Enquiries for all of the properties at Exclusive Hotels.Assist the Revenue Manager and General Manager with Revenue Management, forecasting, yielding and producing strategies.Supervise the revenue team and cover the phones and emails as needed.Participate in duty management shifts.Achievements: - Reorganised electronically the back up folder for reception.

Hilton Kensington

601 bedroomsResponsibilities include:Responsible for Reception, concierge, Switchboard and executive lounge.Draft the schedule for the department and ensure that we control payroll costs.Maximise revenue by up selling executive rooms and special packages.Review the guest feedback system and take appropriate action.Ensure that the department is compliant with health and Safety.Cover Duty Management shifts.Achievements: - Refurbishment of all but one floor of the hotel.Refurbishment and relocation of the Executive lounge.Worked alongside finance to implement new control procedures in the department

Hilton Buenos Aires

Training in finance, Human ressources, Revenue, Sales and Front Office.

Hilton Montreal Airport

486 rooms4 starResponsibilities include:Training in Front Office, acted as front office shift leader.Training in Food and Beverage, acted as F&B supervisor over the Christmas period.Training in HousekeepingTraining in the kitchen.Achievements: - High speed internet cable project.- Housekeeping coverage at the Hilton Toronto during a team member strike.

Hilton Fontainebleau Miami

900 rooms4 starResponsibilities include:Check ins and check outs.Anticipate guest requestsAnswer the phones.After 6 months, cover the shift as acting supervisor.Liaise with all operational departments.

Orly Airport

Responsibilities include:Receiving merchandise.Expediting freight.Deliver and collect from planes.Issuing freight to customers.

Bachelor, Hospitality

Management Bachelor Degree, Hospitality

Baccalaureat, Sciences