- Strategic management of marketing content to maximize engagement and conversion.- Development of innovative and creative marketing campaigns to achieve set objectives.- Analysis of campaign performance and strategic adjustments to enhance results.- Collaboration with internal teams to ensure brand and messaging consistency.- Competitive monitoring and market trend tracking to stay ahead of the competition.

- Develop and implement online sales strategies to promote the company's antique and teak wood supplies.- Manage the company's social media accounts and create engaging content to attract potential customers.- Design and execute digital marketing campaigns, including online advertisements and email marketing, to generate leads and sales.- Analyze sales and marketing data to evaluate the effectiveness of strategies and propose adjustments to improve performance.- Establish and maintain relationships with existing customers, as well as develop new business partnerships.- Ensure high-quality customer service by effectively answering customer questions and resolving issues professionally.- Participate in trade shows, exhibitions, or other events to promote the company's products and establish contacts with new potential customers.- Keep up with industry trends and stay abreast of technological innovations to remain competitive in the online sales market.

As the General Manager of a fast-food brand, MakMak Enterprise, I have held several key roles within the company. I created and developed all operations, from daily management to brand expansion:- Designed and implemented delivery logistics, managing up to 10 vehicles to ensure efficient service.- Developed a customized cashier system tailored to the company's specific needs.- Created and implemented a point-of-sale (POS) system and call center for order taking, thereby enhancing the customer experience.- Developed innovative marketing strategies to foster customer loyalty and enhance brand awareness.- Devised strategies to promote customer engagement and strengthen their attachment to our brand.

- Analyze business needs and design software solutions.- Write, test, and maintain code to create and enhance software applications.- Ensure software quality and functionality through testing and debugging.- Collaborate with teams to align development efforts with organizational goals and resolve complex technical challenges.

- Take on a leadership role in Level 3 Support to provide assistance for a wide variety of applications, including micro-applications, web server applications, reports, and Human Resources (HR) systems, as well as support for Windows servers, SharePoint, and Microsoft Exchange.- Provide comprehensive support across various platforms and technologies, maintaining the reliability and functionality of critical business applications.- Manage and support a portfolio of approximately 100 Lotus Notes applications, ensuring their proper functioning and promptly addressing user requests and issues.- Diagnose and resolve technical issues related to applications, promoting a responsive support environment and minimizing disruptions to business processes.- Collaborate with development teams to enhance and optimize applications based on user feedback and evolving business requirements.- Identify, diagnose, and resolve bugs and software issues reported by users or quality assurance.

During my tenure at the Commission of Legal Services, I led the development and implementation of an integrated management software for legal aid services in Quebec. I was also responsible for creating and launching a website for the organization. Additionally, I provided crucial technical support during the deployment of Windows NT 3.51-4 operating software across the entire legal aid network in Quebec, comprising 90 offices and 600 workstations.My role also involved analyzing and developing specific applications tailored to the organization's needs. I was tasked with developing and migrating complex reports, including lists, statistics, and forms. Finally, I conducted training sessions on Crystal Reports 6 to ensure that the team could effectively use this tool to generate reports essential to their activities.