Stephane Ducray Email & Phone Number

Ontario, Canada

Supporting the Operations of the Provincial Offences Administration

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Roches Brunes, Beau Bassin, Mauritius

• Merged sales and technical skill to sell and install POS systems such as receipt printer, cash drawer, touch screens, Android Tablets, IT equipment such as desktop pc, Laptops and printers and software such as Loyverse• Installed and trained customers in person or remotely on various software that resulted to a better use of the system

Floreal, Mauritius

• Promoting the company’s ecosystems which include solutions related to e commerce and online payment solution• Training of customers on the company's Cloud back office Platform and E-commerce website's back office Wordpress and Woocommerce (in person or remotely using software such as Microsoft Teams, Zoom)• Diversified and offered new products thanks to knowledge of Point of Sales hardware’s that led to implementation of POS system at the only Oceanarium in the country • Troubleshoot with customers to identify issues with product or usage, escalated bugs to development team for testing• Resolved technical issues quickly and effectively; achieved 90% of closed tickets• Developed new partnership with third parties locally that resulted to new type of services

Coromandel, Mauritius

Main duties were to give advice and implement new project concerning the Restaurant Software Pointex CHR up to the commissioning. Trained customer in person and remotely.

Chamarel, Black River, Mauritius

• Implemented attendance system to automatize calculation of payroll and maintained it• Managed daily cash sales by reconciliating sales received with sales report and prepare banking• Managed the website and booking platform• Answered to phone calls and emails from customers having issues to book on the online platform • Maintained the POS system (sales), stock management software and the IT hardware

Coromandel, Mauritius

• Managed the technical team by scheduling installation of hardware, technical intervention• Helped new customers install and use their system by training them on the different features and options.• Provided recommendations on settings or features to maximize customers’ experience• Provided customer support during office hours and outside office hours on a shift system • Managed phone calls and emails received from customers with team members to ensure proper solution was given• Utilized remote desktop program as needed to troubleshoot issues and train customers• Liaised with supplier’s and their technical pool to troubleshoot issue and update system

Quatre Bornes, Plaines Wilhems District, Mauritius

• Installed Point of sales hardware and software for the restaurant, café, bars and night club (sales and stock management)• Advised and trained customers to use their system effectively• Repaired faulty hardware that was under warranty• Provided customer support during office hours and outside office hours on a shift system

Belle Mare Plage Mauritius

• Installed musical instrument on the stage for the band, tuning the sound of the instruments for better sound quality, installing small P.A system wherever needed in the hotel• Provided regular maintenance on the sound and light equipment

Certificate In Computer Studies, Computer Science

Certified Digital Marketing Professional, Digital Marketing Professional

Diploma, Computer Science

Diploma, Computer Studies

Practical Data Processing And Practical Data Spreadsheet

Sc Level

Education record

Cybersecurity Specialist

(CompTIA) A+, Net+, Security+, CySA+, PenTest+; and Cisco Certified Network Associate (CCNA). Skills to assess, plan, and implement.