Stephane Godin Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Ottawa, Canada Area

Responsible for Active Directory maintenance as well as responding to inbound service calls and emails. Remote desktop assistance to resolve end user issues for a variety of programs and platforms, password resets. Exchange Management Console. Creation of mailboxes and distribution lists, modification of the same. Remote software deployment. Creating and re-activating user accounts and maintaining folder permissions and access (read, write, admin). Essentially, all of the duties synonymous with the role of IT Help Desk Technician. Employed on assignment from Excel Human Resources.

Ottawa, Canada Area

• Responsible for the monitoring and analysis of incoming production issue tickets and triaging problems to the higher lever tiers as appropriate for resolution.• Responsible for the distributing incoming issue tickets and distributing them to other team members for analysis/processing.• Developed new procedural and training materials for helpdesk use and updated current material as required.• Responsible for the delivery of orientation and mentoring activities for new resources.• Developed/updated current methodology documentation for client/user support.• Coordinated Webex conference meetings for the Tier 2, 3, and 4 teams in preparation for upcoming CRM system releases and builds.(Contracted through Excel Human Resources)

Bachelor Of Arts (B.A.), Cultural Anthropology

High School, 13